Background of the issue:
I am trying to get support for the payment method selection block on my site hidden link. I have translated the strings in WPML and ensured all related plugins are updated.
Symptoms:
The translations for the different payment options in the checkout are not displaying on the front end. After the update, the icon for each language shows the pencil (which seems correct), but after refreshing the page it changes back to the icon shown in the attached image.
Questions:
Why are the translated strings for payment options not displaying on the front end?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Hi there!
This is Paola and I have converted into a ticket as I didn´t get answer on the chat.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Hi there!
I see that the strings that doesn´t appear translated are the ones that comes from the plugin: Multibanco, MB WAY, Credit card, Apple Pay, Google Pay, Payshop, Cofidis Pay, and PIX (ifthenpay) for WooCommerce
Could you please install the plugin in the following test site? hidden link
Hello Paola,
Thank you very much for your feedback.
I’m currently unable to access the link you sent. Could you please check it? As soon as you resend it, I will proceed with the installation.
and apologies for the delay in getting back to you. Regarding the plugin, it is already installed and active. If anything else is needed, please don’t hesitate to let us know. We’ll be waiting for your feedback.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Ok, as I need a valid license in order to activate Multibanco.
Would you allow me to download a copy of your site to test it locally?
Alternatively, do you already have a staging site where I could run some tests safely without affecting your live site?
