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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's payment confirmation page is displaying a mix of French and English.
Solution:
We recommend updating all WPML plugins to their latest versions and then checking if the problem persists. If the issue remains, we advise creating a new staging site. On this staging site, use the default WordPress theme and enable only the WPML plugins and WooCommerce, while disabling all other plugins. This will help determine if the problem is related to a theme or plugin conflict.

If the problem continues after following these steps, we suggest visiting our known issues page to see if it's a documented problem. Also, ensure that you have the latest versions of your themes and plugins installed. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, please don't hesitate to open a new support ticket with us for further assistance. You can do so by visiting our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Dražen 9 months ago.

Assisted by: Dražen.

Author Posts
April 8, 2024 at 10:56 am

edouardR-2

the payment confirmation page is a mix of french and english

April 8, 2024 at 11:38 am
April 8, 2024 at 11:57 am #15494009

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

please update WPML plugins to the latest versions and check if the issue still happens.

If yes, please create a new staging site and check if the issue still happens when using the WP default theme and only WPML plugins and WooCommerce enabled, all others disabled.

Let me know how it goes.

Regards,
Drazen

April 11, 2024 at 7:44 am #15507439

edouardR-2

Thanks a lot, it did work.

Regards,
Edouard