Tranlations Managers are labeled as "false"

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	7:00 – 12:00	-
-	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	13:00 – 15:00	-

Supporter timezone: Europe/Madrid (GMT+02:00)

Tagged: Exception

This topic contains 5 replies, has 1 voice.

Last updated by Carlos Rojas 2 days, 1 hour ago.

Assisted by: Carlos Rojas.

Author	Posts
May 22, 2025 at 8:02 am #17059916
andreasH-126	Background of the issue: I've added editors as both translators and translation managers, but they are labeled as 'false' translation managers. Also, they can't translate WPForms forms. Symptoms: Translation managers are labeled as 'false'. Questions: Why are translation managers labeled as 'false'? Why can't editors translate WPForms forms?
May 22, 2025 at 8:17 am #17059971
andreasH-126	Oops, I posted twice by mistake. Can we merge the tickets? There are more info in this one: https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/
May 22, 2025 at 9:21 am #17060521
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us 1.- Please double-check that all translators have their first name, last surname, and email added correctly to their user information. 2.- The other ticket you mentioned (https://wpml.org/forums/topic/tranlations-managers-are-labeled-as-false/) is closed, so let's continue here 🙂 Looking forward to your message. Regards, Carlos
May 26, 2025 at 7:22 am #17071167
andreasH-126	Yes, first name, last name and email are correctly added. We've used WPML for a few years and these editors have been Translation Managers for a while without being labeled as "false". This issue occurred after the latest update to WP 6.8.1 and the latest verions of the WPML plugins.
May 26, 2025 at 7:50 am #17071332
andreasH-126	I have a dev site where this bug exists with only this installed: Theme: TwentyTwentyFour Plugins: WPML Multilingual CMS and WPML String Translations Latest versions of WordPress, theme and plugins. I'm happy to share the login credentials.
May 26, 2025 at 8:10 am #17071472
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your messages. Please share the access credentials to the site in your next message, which I have set private. Confirm you have created a full site backup that you can restore if necessary.