Translated page is returning a 404 and review button infinite loading

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues where the translate button results in infinite loading, and the contact us page shows a 404 error despite being published.
Solution:
First, we recommend navigating to WP > Settings > Permalinks and resaving the settings. This action can often resolve unexpected issues with page loading and accessibility.

If the problem persists, the next step involves using the WPML troubleshooting tools. Please follow these steps:
1. Clear the cache in WPML.
2. Remove ghost entries from the translation tables.
3. Fix element_type collation.
4. Fix WPML tables collation.
5. Set language information.
6. Fix terms count.
7. Fix post type assignment for translations.

These actions are accessible via WPML > Support > Troubleshoot link. After performing these steps, please check if the issues are resolved.

It's important to ensure that you have a recent backup before making these changes. We recommend using the UpdraftPlus plugin for this purpose.

If these solutions do not resolve the issue, or if they seem outdated or irrelevant to your specific case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we encourage you to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 14 replies, has 0 voices.

Last updated by Kor 3 weeks, 1 day ago.

Assisted by: Kor.

Author	Posts
August 13, 2025 at 7:19 pm #17319102
christopherH-36	Background of the issue: I am trying to resolve an issue where an author on our site cannot access the translation view. The site in question is hidden link. Previously, I was advised to file a ticket if this issue occurred again. Symptoms: The translate button results in infinite loading, and the contact us page returns a 404 error even though it is published. Questions: Why does the translate button result in infinite loading? Why is the contact us page showing a 404 error despite being published? I think it would be better to just give you access to our site so it gets resolved faster. Just let me know thank you so much
August 15, 2025 at 12:58 am #17322373
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. Please navigate to WP > Settings > Permalinks > Resave it and let me know if this fixes it. If the issue continues, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
August 20, 2025 at 4:02 pm #17335032
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm able to open the German language contact us page here hidden link without issues, as shown in the attached screenshot. Could you please try again with your browser cache cleared?
August 20, 2025 at 5:31 pm #17335314
christopherH-36	Hi, yes that has been resolved before. The issue is the homepage and some other pages. for example hidden link hidden link The dropdown for the other translations is also not showing even if there exists translated pages of it.
August 20, 2025 at 6:15 pm #17335347
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I reviewed the German language page and it shows up here now hidden link . However, I can see the German language is showing as waiting for review. Can I have your permission to deactivate plugins?
August 20, 2025 at 6:20 pm #17335354
christopherH-36	Hi Kor, thank you so much. That's amazing! How were you able to fix it? Can you teach me how you were able to fix it so I can replicate the same steps in case a similar situations occurs in the future? Also, yes for sure. Except for the ACF plugin, deactivating the other plugins wont really break the site.
August 20, 2025 at 7:53 pm #17335452
christopherH-36	We also just recently published the korean translated pages. The homepage in particular doesn't show the korean option in the language switcher nav. Can you help? thank you
August 20, 2025 at 10:11 pm #17335584
christopherH-36	Hi we've encountered a very weird issue of some texts not appearing in the ATE. Client ran into a few issues when selecting German as the language: On the solution pages, the content in the slider remains in English. He checked WPML, and it seems that the content doesn’t even exist there, so the system isn’t recognizing it. He tried updating the pages in the translation management tab, but the content is still missing. It’s odd because on some pages it works perfectly. Example of pages that was translated fully: (same blocks, same structure) hidden link hidden link Example of pages with leftover english: (same blocks, same structure) hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link He is also unable to complete or review the pages because of the pages. Here is a screenshot showing the error message he keeps encountering.
August 21, 2025 at 9:07 am #17336548
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've run the troubleshooting options listed below and I'm able to review the Korean language homepage. However, you've configured it as hidden as shown in the attached screenshot in WPML > Languages > Hide languages. Could you uncheck the languages that you need? As for the other issues, please try retranslating the posts and let me know if it works now.
August 21, 2025 at 3:31 pm #17338137
christopherH-36	Hi Kor, we decided to temporarily hide the Korean language because of the homepage bug where it wasn’t appearing in the language switcher. I think you might’ve missed my earlier question so I’ll ask again. How did you fix the 404s and the missing language option in the switcher? Could you walk me through the steps so I can replicate them if a similar issue comes up in the future? Also, I noticed there are now several draft pages in another language (not English) even though I specifically set it to show only English. Do you have an idea what caused this and how to fix this?
August 21, 2025 at 4:51 pm #17338419
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I resaved the permalinks to fix the issue. You need to review the translated pages before it will appear on the language switcher. Also, take note that you've set your secondary languages hidden.
August 21, 2025 at 7:03 pm #17338807
christopherH-36	Hi that's what I did but it didn't exactly work. Take this page for example hidden link I'ts already been translated and marked as completed in the translations but when I visit it returns 404. I already re-saved the permalink.
August 22, 2025 at 8:43 am #17339687
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The issue seems to be fixed when I run the options listed below in WPML > Support > Troubleshoot link. Could you check? 1. Clear the cache in WPML. 2. Remove ghost entries from the translation tables. 3. Fix element_type collation. 4. Fix WPML tables collation. 5. Set language information. 6. Fix terms count. 7. Fix post type assignment for translations.
September 2, 2025 at 9:09 pm #17367545
christopherH-36	Hi can you take a look at this page as to why it is not translating properly? There is still remnant english in this page no matter how much i try to run it through the automatic translation, is there some sort of cache going on? hidden link hidden link hidden link This is very weird since if you visit this page (same structure/same blocks) but this one get's translated properly with no remnant english. hidden link hidden link hidden link New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/page-is-not-translating-correctly/
September 3, 2025 at 9:11 am #17369080
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It looks like you're referring to another issue and I've split the ticket here https://wpml.org/forums/topic/page-is-not-translating-correctly/ so that we can follow up. As for this ticket, are you still having issues with the page returning a 404? If all is good, you can mark this ticket as resolved.