This thread is resolved. Here is a description of the problem and solution.
Problem:
The client has translated the product slug URL using WPML, but the product base URL does not change in the English version of the site.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to WPML > String Translation.
2. Search for the default product-base slug 'prodotto' and check if it's already translated. If it is, ensure that the translated slug is not in use elsewhere, such as for the product category base or as a slug for another post type, endpoint, or taxonomy.
3. If the slug is unique and the issue persists, delete the existing string translation:
- Go to WPML > String Translation.
- Find and select the default product-base slug, then delete the string.
4. Next, adjust the slug settings:
- Go to WPML > Settings and scroll down to the Post Type Translation section.
- Under the 'Products' post type, click on Set different slugs in different languages for Products.
- Set the translations for the slugs for the product post type.
5. Save the changes and verify if the product base appears correctly in the translated languages.
If these steps do not resolve your issue, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
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Last updated by 2 months ago.
Assisted by: Lucas Vidal de Andrade.