Translation website not available

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the translation website is not available on their site using WPML.
Solution:
We recommend updating the WPML plugins and add-ons to the latest version, specifically to version 4.8.3, to access the latest bug fixes and improvements. You can find the latest versions in your WPML account under My Account -> Downloads. If updates are not visible, you may need to manually check for updates in the Plugins → Add New Plugin → Commercial tab of your WordPress dashboard. Before updating, ensure to backup your database. After updating, if the problem still persists, navigate to Settings → Permalinks in your WordPress dashboard and click the 'Save Changes' button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 1 week, 4 days ago.

Assisted by: Andrey.

Author	Posts
October 7, 2025 at 4:29 pm #17464754
jacekR-4	Background of the issue: I am trying to use WPML for my website hidden link to make translations available. Symptoms: Translation website not available. Questions:
October 7, 2025 at 7:23 pm #17465217
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. Have you updated WPML plugins to the latest version? If not, please update your WPML plugin and add-ons to the latest version, 4.8.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. If the issue persists after an update has been done, please go to Settings → Permalinks and click the Save Changes button.
October 11, 2025 at 3:47 pm #17476547
jacekR-4	HI we update to latest version 4.8.2, and we have new problem, is conflict with PayPal , our website backend is off, error "Error type E_ERROR line 66 file /home/xwtyonzwxt/domains/janameble.pl/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-admin-notices/src/Notes/MexicoInstallmentsNote.php. Warrning: Uncaught ValueError: Unknown format specifier "A" in /home/xwtyonzwxt/domains/janameble.pl/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-admin-notices/src/Notes/MexicoInstallmentsNote.php:66 Stack trace: #0 /home/xwtyonzwxt/domains/janameble.pl/public_html/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-admin-notices/src/Notes/MexicoInstallmentsNote.php(66): sprintf('Pozw\xC3\xB3l swoim k...', ' screen shot from recovery mode of backend attach.
October 12, 2025 at 12:29 pm #17477296
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it. You probably didn't attach the screenshot.