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Supporter timezone: America/Lima (GMT-05:00)
This topic contains 4 replies, has 2 voices.
Last updated by Andreas W. 2 hours, 55 minutes ago.
Assisted by: Andreas W..
Author | Posts |
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September 26, 2024 at 10:12 pm #16227606 | |
kateR |
Background of the issue: Symptoms: Questions: |
September 27, 2024 at 6:15 am #16228152 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Do I understand right, that for some reason it is not possible to complete the translations for this page inside the WPML Translation Editor? If so, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site. If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: Next time you reply, click "I still need assistance." Video: Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards |
September 27, 2024 at 8:31 pm #16231227 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, 1) Missing translated content in the translation editor. All content was translated before. 2) The progress bar in the translation editor showed a value around 87%. But all texts have been translated and saved in the editor before. 3) The page is visible as translated in the WP dashboard. But it has no valid URL but still an interim URL. 4) The page is not available in the menu section and cannot be included into the translated menus. Let me know if further assistance is needed. Best regards |
September 30, 2024 at 9:22 pm #16237665 | |
kateR |
Hi Andreas The event page is now fully translated and published. Thanks for your hint with the unpublished translation pages. All ok now? Unfortunately not! You mentioned that you can not find the missing content. True because I translated it before opening the ticket. We both were lucky enough that the translations were kept by WPML. I now have another issue on a page that has no new content. The page was fully translated in all four languages but strings are missing now, just out of the blue. Right now I am facing this situation. On hidden link (production site) I checked the situation on stage to make sure that we have the same situation on both sides. Is it the same? No! The text on stage has a translation but it is marked as "to review". The screenshot for that is named: team-page-stage-20240930 How can that happen? To be hones this is not the first nor the second attempt where we face vanishing or modified translation content. The problem is hard to narrow down, it is not stable but it exists. We added a spanish version to the site some weeks ago and struggled a lot from it. The go-live for esg2go ES was delayed about two weeks. Sometimes we had the fear that we were hallucinating but we were not. The translation content was just not stable and the issues are persisting. We are using WPML with great confidence here at Adjumed for more than five years now, the problems started with the last big update in summer. We need to regain confidence in the tool asap. Thank you very much for your investigation. Best regards, |
October 1, 2024 at 1:25 am #16238078 | |
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
On the staging site: The page "Team & Geschichte" is only translated to 73% - if you see that its status is at 100% then this is because by default WPML will translate everything automatically. Segments that are translated automatically use a dotted line between the original segment and its translation. You can disable this feature by clicking "Übersetzung rückgängig machen" in the top bar of the translation editor and choosing to deactivate automatic translation by default for this user. Then you will see that the translation is not yet completed. You need to accept each segment to complete the translation. |