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This topic contains 9 replies, has 0 voices.

Last updated by Andreas W. 1 month ago.

Assisted by: Andreas W..

Author Posts
June 11, 2025 at 3:59 pm #17127092

alexandreP-37

Background of the issue:
I'm trying to translate a fairly long blog post from English to Japanese using WPML AI and the ATE interface. Although the ATE indicates the progress to be 100%, the translation status never reaches the 'completed' status. I've tried several troubleshooting options, to no avail. The issue can be seen at: hidden link

Symptoms:
The translation progress shows 100% in ATE, but the status never changes to 'completed'. The translation cog does not change to a pencil icon, and the direct link to the language in the dropdown menu still links to 'post-new.php' instead of the Japanese translation.

Questions:
Why does the translation status not change to 'completed' even though the progress is 100%?
Why does the translation cog not change to a pencil icon?
Why does the direct link still point to 'post-new.php' instead of the Japanese translation?

June 12, 2025 at 12:14 am #17128054

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please go to WPML > Support > Installer Support (last link on the page).

Now click "Check now". Do you see any reported issues about the used site key?

Best regards
Andreas

June 12, 2025 at 9:01 am #17129117

alexandreP-37

Hello andreas,

I did as you said. The Support interface does not report any issue AFAICS. Screenshot attached.

screencapture-cms-apptweak-wp-wp-admin-admin-php-2025-06-12-09_58_50.png
June 12, 2025 at 9:36 am #17129242

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards,
Andreas

June 12, 2025 at 12:57 pm #17130189

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

My apologies, but the password to access wp-admin for this user account seems to be incorrect.

Please verify the provided information. The private reply form is enabled again.

June 13, 2025 at 2:04 am #17131677

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I have tried to recreate this issue on a new WordPress install while using your post's content but the translation using a test engine worked as expected here:

hidden link

I can offer to try to create a local copy of your site and investigate further, as this issue might be connected to another plugin or the active theme.

June 13, 2025 at 2:06 am #17131678

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

It looks like I am not allowed to install plugins on your site.

Could you please install the plugin "All in One WP Migration" so that I can create a copy of the site for testing?

Please leave me a comment here once the plugin is installed.

June 13, 2025 at 8:37 am #17132163

alexandreP-37

Hi Andreas,

The same issue happens today for another blog post:
"The ultimate guide to Apple Search Ads in 2025"
hidden link

I notice a lot of ATE errors are displayed here - but I'm not clear as to what they refer (xliff?): hidden link

UPDATE: it seems like now the issue were silently resolved. I restarted the translation from the Translation Management Dashboard, and this time it came through, and also solved the first issue. Could it be due to a bottleneck on your side?

What I also did in between was reduce the size of the option "icl_sitepress_settings" which was 890ko heavy due to ACFML glue plugin. It was full of old unused ACF field options. To clean it up I used this script: hidden link. It did work wonder as the option now weights only 286ko, which also speeds up our CMS a lot, since that option is autoloaded on every single user request. I'm wondering if this perhaps caused the requests to time out ?

Perhaps that's worth looking into to improve WPML ?

Thank you for your help and assistance.

June 13, 2025 at 6:52 pm #17134549

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I see that our devs were working on solving this issue and it might be something that will be included in WPML 4.8.

I am following up on this with the team lead and will reach out again once I have more details.

June 18, 2025 at 2:35 am #17144339

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I am writing to inform you that there exists a development ticket for the reported task, but it is currently unscheduled as there were not many reported issues.

I have added this ticket as an upvote for the task to achieve a higher priority.

If for now using the mentioned Github Repo solves the issue, then please consider applying it in case you run into any issues.

Best regards
Andreas