WC Email Notification showing multiple languages

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 25 replies, has 0 voices.

Last updated by Kor 2 weeks, 6 days ago.

Assisted by: Kor.

Author	Posts
June 9, 2025 at 7:08 pm #17119516
boyanK	Hello, Please also check this, we think it might be connected with the problem - when you change the status of an order to "Pending Payment" or "Completed" or "Proceed" the text in the order changes to mix between Bulgarian and English and clients language
June 10, 2025 at 6:24 pm #17123361
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience, and apologies for the delay—I was previously working on the shipping issues on your website. Regarding the WooCommerce issue where multiple emails are being sent in different languages, could you please try to replicate the issue again? I've installed the email log plugin here: hidden link so we can monitor what's being sent. This will help us troubleshoot the issue more effectively.
June 11, 2025 at 10:38 am #17125099
boyanK	Hello, You can check the emails about order #30864. First we receive an email on the language the order is made - Croatian. Second we change trhe status to "Pending payment" to see if there is an issue with delivery. Then we change status to Completed - the email we receive half of it in English + Bulgarian + Croatian. I am sending you pictures.
June 12, 2025 at 6:50 pm #17131280
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’ve conducted a thorough check and noticed that some strings are assigned to the wrong language. Please refer to this screen recording: hidden link. I manually searched for the string in WPML > String Translation and updated it to the correct language, after which it displayed properly in the email notifications. You’ll need to manually search for and correct each string in the same way. Could you please perform a backup and give this a try on your site?
June 19, 2025 at 8:31 am #17149254
boyanK	Hello, We are changing the strings. I have a question. Why there are so many strings for one and the same thing? Do we have to change them all manually?
June 19, 2025 at 9:04 am #17149446
boyanK	Hello, We have the same string few times, once at Bulgarian, once in Greece with Bulgarian words inside, then again in Bulgarian, but considered by the system to be English? Do we need all this strings? It is possible to delete them and translate them again? Everything is very messed. Is there an Easy way to fix it?
June 19, 2025 at 9:53 am #17149703
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, you may go ahead and delete any duplicate strings or those in the incorrect language. If there's only one version of a string and it's in the wrong language, you can change its language using the available options. Could you give that a try and let me know how it goes?
June 19, 2025 at 11:15 am #17150102
boyanK	We deleted most of the copies. Again the system automatically generates a new message for confirming cookies in Bulgarian, but the language (flag infront) is in english. We change it and it generates a new one in English(only flag and with text in bulgarian language).
June 19, 2025 at 11:18 am #17150132
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The strings might have been used in other places. Have you tried changing the language to Bulgarian? Then, from there, translate it into English.
June 19, 2025 at 11:21 am #17150153
boyanK	Hello The language of our website is in Bulgarian, we don't have an english version and translation
June 20, 2025 at 4:44 pm #17154965
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please tell me which string are you trying to translate so that I could show you how this is done?
June 23, 2025 at 9:19 am #17158747
boyanK	Hello We did a lot of manual translating in the strings. Some of the strings appear 2-3 times with the same text. Is this a problem or it should be like that?
June 23, 2025 at 6:17 pm #17162169
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you share the link to the repeated strings so that I could check what's happening? You can just copy and paste the URL from the String Translation.
June 25, 2025 at 8:28 am #17167620
boyanK	Hello I made one order. I am sending you pictures of the email the customer receives. When I receive an order, I change the status to "Pending payment", when the order is send I change it to "Completed". First we receive a well translated normal email (in Croatian for this order) - pic 1. The second time (status changed) - the email is mix of languages - pic 2. We fix 3 times all the strings, and still there is mix wrong translation.
June 26, 2025 at 5:05 pm #17174861
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm having issues trying to open your Website. Is it still running?

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