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Last updated by Martynas.V 2 months, 4 weeks ago.

Assisted by: Dražen.

Author Posts
February 26, 2025 at 2:32 pm

Martynas.V

Background of the issue:
I am trying to save a translation sentence in WPML, and I have provided a screen recording of the issue here: hidden link.

Symptoms:
When I save a translation sentence, the page auto-scrolls unexpectedly.

Questions:

February 26, 2025 at 3:08 pm
March 1, 2025 at 4:37 pm #16764173

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

The login credentials for your site are sadly no longer working.

I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

March 4, 2025 at 7:32 am
March 5, 2025 at 9:29 am #16777489

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

1) Can you share a page I can use to test and see the issue?

2) Does the issue happen on the new test page, when you are using the WP default theme, not a custom one?

3) Do you maybe have a staging site where we can further check this issue and/or if would it be okay to take a copy of your website to check the issue?

Regards,
Drazen

March 12, 2025 at 7:36 am #16805266

Martynas.V

Hello,

your other colleague made a copy of the website when we just started to talk. You can do it again if you want.

March 12, 2025 at 8:01 am #16805345

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) I see this should be fixed from our side, please check if the issue still happens. Make a small change to default language, save and re-translate.

2) If issue still happens, please let me know your answer to questions from my last reply and share wp-admin access, so I can check and help further.

Thanks,
Drazen

March 16, 2025 at 9:16 am #16821216

Martynas.V

Hello,

I moved the website to production already so can not do test no more. If I will have problems again, I will re-open this ticket.

Thanks.