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Supporter timezone: Asia/Dhaka (GMT+06:00)
Tagged: Documentation request
This topic contains 0 replies, has 3 voices.
Last updated by Prosenjit Barman 5 hours, 35 minutes ago.
Assisted by: Prosenjit Barman.
Author | Posts |
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November 11, 2024 at 9:05 pm #16390197 | |
johnC-27 |
Background of the issue: Symptoms: Questions: |
November 11, 2024 at 10:10 pm #16390342 | |
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00) |
One of my colleagues will be taking over your ticket. In the meantime, I would like to gather more information. Please explain your steps in detail and include samples of your import files. I recommend trying the import again, but first, please deactivate all plugins except for WPML and any essential plugins required for the import. After that, go to WPML → Settings → Troubleshooting and perform the following actions: - Clear the cache in WPML |
November 13, 2024 at 7:12 pm #16399331 | |
johnC-27 |
Thank you for your recommendations! I went ahead and performed the troubleshooting on my staging site since i had to disable most plugins besides yoast and wpml related plugins. |
November 14, 2024 at 9:28 pm #16405139 | |
johnC-27 |
Hello! Just following up on this 🙂 |
November 15, 2024 at 4:48 pm #16409427 | |
johnC-27 |
Hello! Just following up on this again 🙂 |
November 15, 2024 at 10:54 pm #16410005 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Hello, Please take kindly note that the addon "WPML All Import" is outdated and not longer recommended. As you can see here, there are various known and unresolved issues: We suggest using our new addon "WPML Export & Import" which works with WP All Export, WP All Import, and the native export and import methods of WordPress and WooCommerce. Guide: You can find the addon at Plugins > Add new > Commercial or download it at: Best regards |
November 19, 2024 at 1:25 pm #16419869 | |
johnC-27 |
I went ahead and uploaded the new addon, "WPML Export and Import", and I am still getting the same error when trying to import my document. I am attaching the same error message and an import screenshot of what I am trying to upload |
November 19, 2024 at 5:58 pm #16420991 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Do you mean the error, that the server terminated the import process? If so, then this is not a WPML issue. There is a WP All Import Settings that you can adjust the amount item to iterate on each batch to solve this issue. hidden link |
November 19, 2024 at 8:18 pm #16421471 | |
johnC-27 |
hmmm but it sounds like an issue since this is the sever error that I am receiving with that front end message PHP Fatal error: Uncaught TypeError: array_filter(): Argument #1 ($array) must be of type array, bool given in /nas/content/live/timken/wp-content/plugins/sitepress-multilingual-cms/classes/translation-jobs/class-wpml-element-translation-package.php:319 |
November 19, 2024 at 9:50 pm #16421771 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Did you create a new export file using "WPML Export & Import" before running the new import? I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further. The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: The next time you reply, click on "I still need assistance". Video: Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form. |
November 27, 2024 at 3:46 pm #16450849 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
Your site has both plugin enabled: - WPML All Import I have disabled "WPML All Import". Please try now running the import again but make sure to assign the fields to the import template first. After the file has been imported, go to WPML > Export & Import and complete the migration. |
November 27, 2024 at 7:02 pm #16451476 | |
johnC-27 |
I will give that a try! Even going back to an old backup, it shows your changes in the changelog. |
November 27, 2024 at 9:37 pm #16451799 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
No, I just disabled the WPML All Import addon, as it should not be enabled when using WPML Export & Import. I can see the Chinese Homepage here: I visited the pages of your menu and the Chinese content seems to work as expected. I do not see any reason why my action should have caused an issue and I hope you were able to solve the problem. Please let me know if further assistance will be needed. |
December 2, 2024 at 6:10 pm #16467971 | |
johnC-27 |
I had to do a backup! But the site is fine! |
December 3, 2024 at 6:11 am #16469434 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+01:00) |
Hi, My name is Marcel, and I’ll be helping you with your ticket today, as Andreas is unavailable. Could you please provide a staging environment and record a video of the exact steps you followed? This will help us reproduce the issue accurately in an isolated way to investigate further. Thank you! Best regards, |