Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00
- - - - - - -

Supporter timezone: America/Lima (GMT-05:00)

This topic contains 8 replies, has 1 voice.

Last updated by Andreas W. 2 weeks, 2 days ago.

Assisted by: Andreas W..

Author Posts
May 1, 2025 at 3:03 pm #16986821

philippeC-3

Background of the issue:
I am trying to have the Product List / 'Best Sellers' widget appear in all languages. The issue can be seen on this page: hidden link. I expected the widget to appear on all language

Symptoms:
'best sellers' is only showing for English on the page hidden link.

Questions:
Why is the Product List widget not appearing in all languages?
How can I make the widget appear on all language versions of my site?

May 1, 2025 at 7:45 pm #16987313

Amit
Supporter

We have a longer-than-usual waiting time, so I'll ask a few questions before one of my colleagues takes the ticket and looks deeper.

* Where does the Product List / 'Best Sellers' widget come from? I could not see the "Best Sellers for WooCommerce" plugin installed in the debug information (thank you for sharing!)
* This is a German page—hidden link. Do you mean that on each specific language page, you'd like to see the best seller list appear in all languages and NOT translated to any specific one?

Maybe I didn't understand what you were trying to achieve correctly. Could you share a screen to help us understand the issue better, if possible?

Thank you!

May 13, 2025 at 2:08 pm #17028266

philippeC-3

Any updates on this request please?

May 13, 2025 at 2:59 pm #17028740

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I am sorry for the delay. The ticket was waiting for your reply to Amit's questions.

Does this work?
https://wpml.org/documentation/getting-started-guide/translating-widgets/#display-different-widgets-each-language

Is it a suitable workaround for you?

If not, can you please elaborate on Amit's comment?

Best Regards,
Otto

May 19, 2025 at 8:09 am #17046828

philippeC-3

Hi there

Thank you for your support!

The widget is a normal Widget which is visible in English bit not the other languages (see German were widget does not appear) - see the attached widget with title 'Best Sellers'.

See attached, it is translated in all languages - I even deleted and recreated it. The widget still does not appear. I complete the String Management and all is translated.

I am happy to recreate the widget in another way as you seem to mention this is a problem with 'Legacy' widgets.

Many thanks,

P

Screenshot 2025-05-19 at 10.09.11.png
Screenshot 2025-05-19 at 10.05.22.png
Screenshot 2025-05-19 at 09.46.14.png
May 20, 2025 at 10:29 am #17052133

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

My colleague Otto is currently on vacation, which is why I am assisting you.

Could you please try to follow this guide about translating Legacy Widget:
https://wpml.org/documentation/getting-started-guide/translating-widgets/#translate-legacy-widgets

Best regards
Andreas

May 26, 2025 at 7:41 pm #17074974

philippeC-3

Hi there! I tried what your colleague Otto suggested, you then suggested the same. Again, I am sorry but that does not work.

May 27, 2025 at 10:47 am #17077573

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

Best regards
Andreas

May 28, 2025 at 4:48 pm #17084758

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Thank you for providing access to the site!

I can confirm that the widget is not working in the second language.

I have tried to replicate this issue on a new test site, but it does not occur here:

One-Click-Login:
hidden link

(Testing with Divi, WooCommerce and WPML)

Could you please update all plugins on your site to confirm if the issue persists?

The topic ‘[Closed] Widget only appearing in one Language’ is closed to new replies.