If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket in our forum (https://wpml.org/forums/forum/english-support/).
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Thank you for reaching out to WPML support. While one of my colleagues reviews your ticket, I’d like to offer some initial troubleshooting steps and see if I can assist you right away.
thanks for getting back. I already tried this workaround a few times but the problem still exists. Also changed from advanced editor to the classic editor but same problem here as well.
it worked but I am confused why some fields are also in the translation editor:
First example: "Kontaktformular 1" should be the shortcode of the CF7 form on the /kontakt page
Second example: CSS is also displayed in the editor on /familie page
These are some lines which shouldn't be translated otherwise it could break the site. Is there a way to remove or hide these fields? Because there will be also other editors working on that site and I don't want to keep these fields because of higher chances to break the site.
I just translated the page "Für Familien" to English. I did your workaround with changing the site a little bit and save it. The fields did appear, but after I translated the texts and try to review the changes all fields which were visible before disappeared again.
1.- I'm happy to hear that the original issue has been resolved 🙂
2.- The strings in the booking widget are coming from another site, so they are not stored in your WordPress installation; therefore, WPML can't access them and translate them. I recommend contacting the authors of this widget and asking them how to show the booking widget in the corresponding language.
one more question. I tried to add the english snippet in the translator. I guess the snippet is behind "heading + desc" when I try to add the snippet I get the following errormessage in the 2nd screenshot. What I am doing wrong here?
I can't say for sure, I can't read German. Also, this is a different issue than the original one, so I kindly ask you to open a new ticket -I recommend using the German forum- to solve this issue independently. This way, we will be following our support policy of solving one issue per ticket.
