Languages: English (English )Spanish (Español )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello, welcome to the WPML support Forum!
While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
Please try the following:
- Go to WPML > Support > Troubleshooting
- Click on:
-- Clear the cache in WPML
-- Clean-up and optimize string tables
-- Clear invalid strings
-- Remove ghost entries from translation tables
Please let us know if it worked for you.
PS: To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. We have an excellent article on how to located here: https://wpml.org/faq/provide-debug-information-faster-support/.
NOTE:
Please be sure to check the box to indicate you can provide debug info and paste your debug info in the debug field provided, and NOT in the general response field.
It is a part of the WPML CMS Navigation plugin. The option holds cached data of navigation elements for better performance. You can clear it in WPML >> Navigation by pressing the "Clear cache now" button.
Please back up your database before making any changes.
I did these:
-- Clear the cache in WPML
-- Clean-up and optimize string tables
-- Remove ghost entries from translation tables
WPML >> Navigation by pressing the "Clear cache now"
