WPML Multilingual & Multicurrency for WooCommerce not recognized as installed

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client manually installed the WPML Multilingual & Multicurrency for WooCommerce plugin, which is updated to version 5.5.3. However, the plugin appears as 'Not installed' in WPML and the WordPress support panel, causing issues with product variation translations and missing WPML features like the 'Multilingual e-commerce' menu.
Solution:
We recommend deactivating all plugins except for WPML to check for conflicts. This should be done in small batches, about 10 at a time, to ensure that any settings causing the issue are reset. After deactivating and reactivating, the variations should appear as expected. It is crucial to always have a backup before performing these steps. Additionally, always clear all caches after publishing a product and its translations to prevent similar issues. If the problem persists, please visit our support forum at https://wpml.org/forums/ for further assistance.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket.

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Tagged: Bug

This topic contains 5 replies, has 0 voices.

Last updated by Lucas Vidal de Andrade 6 days, 18 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
November 18, 2025 at 6:04 pm
marcoP-130	Background of the issue: I manually installed the WPML Multilingual & Multicurrency for WooCommerce plugin on my site hidden link, following the documentation provided. The plugin is updated to version 5.5.3. Symptoms: The plugin appears as 'Not installed' in WPML and the WordPress support panel, causing issues with product variation translations and missing WPML features like the 'Multilingual e-commerce' menu. Questions: How can I ensure the WPML Multilingual & Multicurrency for WooCommerce plugin is correctly activated and recognized by WPML? What steps should I take to resolve the issue of the plugin showing as 'Not installed'?
November 19, 2025 at 2:22 pm #17592253
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, I downloaded a copy of your website, to check for conflicts. I deactivated all plugins, except for WPML, and the variations showed up as expected. I re-activated all plugins, and the variations kept working as expected. Even though I can't confirm, this looks like a caching issue to me. Following those steps, removed/reset some information/setting that was causing the issue. Can you please follow the same steps on your website? Ensure to have a backup, and don't deactivate all at once. Do it in small batches, like 10 at a time. After doing that, for future products, always make sure to clear all caches after publishing a product and also after publishing its translations. Let me know if the issue persists, even so.
November 22, 2025 at 2:43 pm #17601213
marcoP-130	still have insue in same prodoct . i qill force agsain a new translation of this product and see what happens . but with this insue i spent more than 30000 credits in wpml . can you assist me again ?
November 24, 2025 at 10:18 am #17603991
marcoP-130	i solved the problem in other way and it works. I duplicatte the product , delete the onder and the new copy are working .... Problem solved
November 24, 2025 at 10:19 am #17603992
marcoP-130	i solved the problem in other way and it works. I duplicatte the product , delete the onder and the new copy are working .... Problem solved
November 24, 2025 at 10:37 am #17604086
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hey there, Thank you for sharing the results. I'll close it here for now, then.