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[Waiting for user feedback] Account & Billing

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Last updated by Paola Mendiburu 3 days, 13 hours ago.

Assisted by: Paola Mendiburu.

Author Posts
June 30, 2025 at 2:15 pm

barisG-3

Background of the issue:
I purchased the WPML Multilingual CMS license for my website (hidden link) but the plugin did not work properly with my theme.

Symptoms:
Despite selecting all pages and post types, translations were not applied correctly and my header/footer disappeared.

Questions:
I would like to request a refund for my WPML purchase as per your 30-day money-back guarantee.
June 30, 2025 at 2:44 pm
June 30, 2025 at 2:51 pm #17185177

Paola Mendiburu
WPML Supporter since 11/2020

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there!

It seems that the theme is not yet fully prepared to be translated with WPML, but don’t worry — I’ll help you with that.

1. First, we need to make sure that the page options are copied over to the translation. I went to WPML → Settings → Custom Fields Translation and set all the custom fields related to the page options to "Copy".

2. The widgets you're using come from the theme, and they don’t include the necessary XML code to make their content translatable. To fix this, we need to generate the correct XML code. You can read more about this process in our documentation here:
👉 https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/

To make it easier, I’ve recorded a short video explaining everything:
hidden link

Would you give me permission to install the WPML Multilingual Tools plugin? This will allow me to generate the XML code needed to make the homepage widgets translatable.

Let me know 😊