Activating Advanced Translation Editor (ATE)

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: ATE, Exception

This topic contains 6 replies, has 0 voices.

Last updated by Waqas Bin Hasan 4 days, 6 hours ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
July 2, 2025 at 11:00 am
kateR	Background of the issue: I am trying to activate the WPML Translation Editor using our WPML Lifetime version. When I activate it in the options and attempt to translate a sample page, I encounter an issue. The problem can be seen on this page: hidden link. Symptoms: When attempting to translate a sample page, I receive the message 'WPML could not translate this page' instead of seeing the Advanced Translation Editor (ATE). Questions: Why am I receiving an error message when trying to use the WPML Translation Editor? How can I successfully activate and use the Advanced Translation Editor (ATE)?
July 2, 2025 at 12:04 pm
July 2, 2025 at 12:12 pm #17193054
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, I've moved to this ticket and 've escalated the issue to the relevant team. I'll update you as soon as there's more to it. Regards.
July 3, 2025 at 7:36 am #17195584
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team was able to find and fix the problem. The issue was due to an invalid option stored in WordPress' options table in the database (WPML_TM_AMS). They fixed it following these steps: - Switched to Classic Editor in WPML -> Settings. - Removed that key from options table. - Switched back to Advanced Translation Editor in WPML -> Settings. After that I used your last provided site key to register the site and translated hidden link. This is working fine now, please check and confirm.
July 7, 2025 at 12:35 pm #17208752
kateR	Many thanks for the information and clarifications. We would need to know exactly which keys have been deleted from the option table or even better would be a SQL statement which could be executed on the LIVE environment. can you please provide me with this information? thank you very much!
July 7, 2025 at 12:47 pm #17208816
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	You need to delete the following key only: - WPML_TM_AMS You can use this SQL: IMPORTANT: Please take full backup of your website and database beforehand. delete from wp_options where option_name = 'WPML_TM_AMS'; Please note that "wp" prefix may be different for the tables in your database, remember to adjust table name accordingly.
July 7, 2025 at 1:46 pm #17209132
kateR	thank you, if i run the SQL statement with correct prefix i get: 0 rows deleted. (Query took 0.0002 seconds.) and its not working. i have reregistred wpml and changed from old to new editor and back. any ideas?
July 8, 2025 at 4:14 am #17211629
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I need to take a closer look at your live site. So I request temporary access (WP-Admin and FTP). Your next answer will be private, to share this information safely. IMPORTANT: Please take a complete backup of the site to avoid data loss. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.