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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are looking to transfer WPML license and billing responsibilities to your client but are unable to find the necessary information on our website.
Solution:
As of January 13, 2026, it is no longer possible to transfer renewals directly to your clients. If you wish to hand over control of a site you've built, here are the steps we recommend:
1. Unregister the WPML plugin from your account.
2. Instruct your client to purchase their own WPML subscription.
3. Have them re-register the site under their new account by following this link: https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
Rest assured, this process will not affect or lose any existing translations.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If you need further assistance, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 1 voice.

Last updated by Bobby 1 month, 1 week ago.

Assisted by: Bobby.

Author Posts
January 27, 2026 at 5:17 pm #17768443

nildeR-2

I will not work with this client anymore and I would like to switch the account -billing and all, - to them.
You used to have something like this on your website but cannot find it.
Thanks

January 27, 2026 at 5:20 pm #17768479

nildeR-2

can you please send me an email with instructions so I can forward it to my client? thanks

January 27, 2026 at 7:17 pm #17768798

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

The end user program has ended as of January 13, 2026.

"As of 13 January 2026, it’s not possible to transfer renewals to your clients. Transfers done before that date will continue working for existing end users. If your client wants to take over a site you’ve built for them, they should purchase a WPML subscription and re-register the site."

You can unregister the site and remove your site key, then your customer will need to purchase their own registration.

Their translations will not be affected or lost.