Background of the issue:
Our site has two languages, English and French. We like to moderate the comments that are made on a custom post type (made for our Resource Library). In the past, we would go to Comments, and then select either English or French from the top menu language selector, and this would show us the corresponding Comments in that language. However, now we can only see Comments in English, even when we select French or All Languages. Comments. New Comments posted in French appear just fine on the live site, but I cannot find a way to access them from the admin console.
Recently, we had an issue where the language of the admin console would randomly change between English and French. This was resolved by increasing the WPML WordPress Memory Limit to 256 MB. We tried upping the WordPress Memory Limit to 512 MB, but it hasn't allowed us to see Comments in French.
Please let me know if further information is required, or if there is action I can take to resolve this.
Thank you!
Symptoms:
We can only see Comments associated with English posts, not Comments associated with French posts, even when the admin console language selection is French.
In the screenshots I included (sorry, I couldn't get my Loom account to work today), I show the admin console for Comments in English, French and All Languages. You will see that all of the results are the same. However, using a test account, I went in and added a new Comment in French to a French resource. Included are screenshots showing the French Comment and which resource it is associated with.
Questions:
How can we see Comments that are in both English and French? We used to be able to see both types in the past, and don't know what has changed.
I have your staging site set in minimal settings but still see the issue. Is your staging site hosted in the same environment as your live site? If so, I'd like to get a copy and test in a different hosting environment so we can rule out server side issues. Let me know if they are the same and I can set up a cloudways site and we can migrate a copy of your site there.
Thank you for the migration details. I am in the process of getting this set up, and have some questions:
Under Source site information, how should I answer:
Any root directories you want to migrate? yes or no
Migrate additional database tables? yes or no
Is this site password protected? yes or no [Yes, we are a membership site, so not all content is visible to users without a login. Can I provide a subscriber username and password here, or does it need to be an admin account?]
I didn't see your reply to my questions before I started the migration. I said yes to root directories to migrate and checked them all, and yes to additional database tables (and checked them all) and no to is the site password protected, so I didn't provide any user login details.
I hope this is ok. If not, let me know what I can do to fix it.
Hi Lauren. We are currently experiencing a completely unrelated issue - somehow email messages are being sent to individuals registered for one of our virtual events, even though we have not scheduled them to be sent. We want to rule out the possibility that these emails are being sent by the staging site in cloudways. I just tried to log into that staging site, but as soon as I click on the Login button on the staging site (or add wp-admin at the end of the URL to access that login page) the error message "Error establishing a database connection" comes up.
I'm wondering how I can log into the cloudways staging site to make sure that any email sending capabilities are disabled?
I'm seeing the same thing on the staging site, so I'll get that resolved on my end so we can login. In the meantime, I can access the site via FTP and rename the event plugin to force it to disable. What's the name of the plugin you are using for events?
The topic ‘[Closed] Comments not appearing in second language in admin console’ is closed to new replies.
