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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 year, 2 months ago.

Assisted by: Kor.

Author Posts
May 7, 2024 at 2:22 pm #15602673

timoM-10

The thing is that contact form 7 is right now not sending the forms that have been submited. I checked this morning deactivating WPML and then, suddenly, the form was succesfully submited. So, somehow, WPML is causing a conflict with Contact Form 7. I'm sharing the debug information with you.

May 7, 2024 at 2:44 pm #15602777

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

May 8, 2024 at 8:49 am #15604948

timoM-10

Hello,

Unfortunately I won't be able to give you access to the site. This is a security protocol matter.

Can we try to get this solved somehow without giving you access?

May 8, 2024 at 9:42 am #15605199

timoM-10

Hello,

I've been doing some testings and have concluded a few things: the forms have been translated thru WPML Automatic Translations. The only moment when the form works fine is when the WPML plugin is deactivated. Once we activate it, the form stops working.

On Languages > Language URL format, if we disable the "Use directory for default language", the form starts working again on the default language.

What can we continue trying?

May 8, 2024 at 11:54 am #15605785

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for providing your insights. Could you please verify if the issue is connected to Google Recaptcha, as discussed in another ticket here: https://wpml.org/forums/topic/form-not-sending/#post-11292093?

Your experience closely resembles the situation described in that ticket.

The topic ‘[Closed] contact form 7 is right now not sending the forms that have been submitted’ is closed to new replies.