We have been using DeepL a bit more these days, since we decided to use DeepL x WPML as backup plan if Crowdin is not available.
Currently, we are still waiting for our IT team to bring back the connection Crowdin to Azure Open AI, prerequisite to test if Crowdin team fix worked.
The subject of this email is to indicate that we are also experiencing issues with DeepL.
We have had successful translation so far, the issue started this week.
It seems to affect DE, DE-AT and DE-CH.
The exact issue is that the translated post remains in English after translation.
So far, this post is the one affected (See a attachment)
How AgriGRADE supports meaningful change in cooperatives - Oikocredit (hidden link)
I deleted the translated post and sent it for automatic translation (DeepL) again.
No change on the outcome.
To add more context, WPML does detect the words to translate and gives a credit estimation.(See a attachment)
I don't see the screenshots you wanted to share. Please add them to the following reply. Also, please share your site's Debug information if you need further help with this issue.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
When I change the language of this post hidden link into DE, DE-AT, or DE-CH, I can see the homepage of those languages. So I can't see the problem that the English content is shown on them.
I can derive one thing from the screenshots you shared with me. I can see that translations for this post are pending review. So, if in WPML -> Settings -> AI Translation, under "What would you like to do after WPML finishes translating your content automatically?" you selected the option "Wait for review," it explains why I don't see the translation. In this case, you need to review the translation and publish it. You can read more about reviewing translations here: https://wpml.org/documentation/automatic-translation/review-automatic-translations/.
Otherwise, if you need further help, please share the access details for your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Please do that and get back to me if you need further help with this issue.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Thanks for sharing the screenshot with me. It is still unclear to me why, when your client reviews this translation job, he sees it in English rather than in German. Please try the following.
1. Go to WPML -> Translation Dashboard -> Translation Jobs.
2. Click the three vertical dots at the right end of the table.
3. Select all the options and click the Apply button.
Please see the attached screenshot.
4. Then search for the job in question. You can search it by title: "How AgriGRADE supports meaningful change in cooperatives".
5. In the Languages column, you should see English >> German. Please take a screenshot of this and share it with me.
Alternatively, if you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
