The client reported an error on the admin plugins page that only appears when WPML is enabled. Clicking for more information pointed towards WPML.

If you previously had Toolset plugins installed and had an active Toolset subscription, we recommend following the steps in this link: <a href=\'https://wpml.org/errata/toolset-plugin-cannot-connect-to-toolset-com-warning-even-if-toolset-is-not-installed/\'>Toolset Plugin Cannot Connect to toolset.com Warning</a>. If Toolset was never used on your site, this might be a false positive. Try going to WP Admin -> Plugins -> Add New -> Commercial(tab) and click on \'Check for updates\'. If no errors appear, the notice should disappear. Sometimes, this issue could be due to a firewall conflict. In such cases, you might need to whitelist WPML URLs. For more details, please check these documents: <ul><li><a href=\'https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org\'>WPML Plugin Cannot Connect to wpml.org</a></li><li><a href=\'https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/\'>WPML Plugin Cannot Connect to wpml.org</a></li></ul> If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please <a href=\'https://wpml.org/forums/forum/english-support/\'>open a new support ticket</a>.

Error message about toolset

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Tagged: Not WPML issue

This topic contains 1 reply, has 2 voices.

Last updated by Waqar Ali 1 year, 1 month ago.

Assisted by: Waqar Ali.

Author	Posts
May 23, 2024 at 8:10 am #15661073
dominikC-4	On our development/test site we got an error displayed on the admin plugins page. See the screenshot. When we disaple WPML completely it disappears. Also when we click to display more info it shows some reference to WPML.
May 23, 2024 at 9:33 am #15661836
Waqar Ali	Hi, Thank you for contacting us and I'd be happy to assist. If you previously had Toolset plugin(s), installed on this website with an active Toolset subscription too, you can follow the steps suggested in the following link: https://wpml.org/errata/toolset-plugin-cannot-connect-to-toolset-com-warning-even-if-toolset-is-not-installed/ However, If Toolset was never used on the website, this can be a false positive and you can visit WP Admin -> Plugins -> Add New -> Commercial(tab) and use the 'Check of updates' option. If you don't get any error, the notice should disappear. In some cases, it may appear due to conflict with firewalls. So you may need to whitelist WPML URLs. Please check the following documentation for more details: https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ I hope this helps and let me know how it goes. regards, Waqar