This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing an issue where an image updated in the original language is not synchronizing correctly across different language versions of the page. The image appears correctly on the English page but not on other language pages. Solution: 1. We recommend testing with the WordPress default theme and only WPML plugins active, with all other plugins disabled, to confirm that the issue is not being caused by any other code or plugin. 2. Create a new test page and try translating an image using Media Translation. 3. Clear the Elementor cache to ensure no cached versions are interfering with the display. 4. After making changes to the original content, update the translation manually as the image will not sync automatically. Use the WPML Translation Editor and ensure the translation is completed to 100%. 5. If the issue persists, edit the widget, save the page again, and then open the translation editor.
If these steps do not resolve the issue, it might be because the solution is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Background of the issue:
I am trying to change an image on the original language and synchronize the image and the page where the image was changed. The issue can be seen on this page: hidden link. I expected to see this image: hidden link.
Symptoms:
The image is not synchronized correctly. On the English page, the image appears as expected: hidden link. However, on any other language page, the image appears incorrectly: hidden link.
Questions:
Why is the image not synchronizing correctly across different language pages?
How can I ensure the image appears correctly on all language versions of the page?
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps and try to help with the issue quickly. Please backup before you proceed.
1) I suggest testing this with WP default theme and only with WPML plugins active all others disabled, to confirm the issue is not being caused by any other code/plugin.
2) Create a new test page and try translating an image using Media Translation.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
This looks unexpected. How does the original content look?
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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sorry to say, i dont see ''our teamwork'' here hidden link
what i can do is deactivate the two factor auth for today, will that work? so you can login.
