[Escalated to 2nd Tier] MultiCurrency is rounding wrong and not switching on current site

Hello,

Do you have Multi-Currency enabled in WooPayments?

If so, please disable this feature and test again.

Best regards
Andreas

Hi there,

When I visit your site I cannot see the currency switcher anymore.

Did you temporarily deactivate it? My only option is EUR.

I also tested adding it to the cart and trying to checkout using a US address but it still remained in EUR.

Thank you, i missed that! 🙂

I was able to reproduce the issue and also catch it on screencast, here is the screencast for our records.

hidden link

The first time I tried it worked fine and switched from EUR to USD, the second time it did not until I went to another page and then it was in USD.

This does look possibly related to caching.

1. What are your results if you temporarily deactivate caching then test in an incognito mode ?

We have seen issues like this caused by Litespeed caching before.
I understand you have excluded the cookies but I wonder if it's still causing an issue.

2. Go to WPML->languages-> Language filtering for AJAX operations and enable Ajax

I can see that you have added the following cookies to your cache exclusion list:
wcml_client_country
wcml_client_currency_language
wcml_client_currency_switched

please add this one as well:

wcml_client_currency

If this does not resolve the issue, consider also adding WooCommerce pages to the exclusion list.

Regarding the rounding, I will need to further review as it might not be related to this issue. Once we finish the caching issue I can take a further look and investigate separately

Let me know your results, after doing the above.

Is this something you could possibly test so we can confirm if this is indeed the issue here?

If you don't have a staging site where this can be tested or don't feel comfortable testing on the live site, we can migrate a copy of the site onto our servers to continue testing.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

Thank you for the access details!

On the staging site I have not been able to reproduce the issue, can you please try and let me know your results.

Also on the live site try the following and let me know your results as well.

add_filter( 'wcml_multicurrency_supported_cache_plugins', function( $plugins ) {
$plugins[] = 'LiteSpeed Cache';
return $plugins;
} );

NOTE: before trying any custom work provided by us or somebody else please make sure to have a working backup available.