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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 replies, has 2 voices.

Last updated by haoranP 1 year, 11 months ago.

Assisted by: Kor.

Author Posts
July 21, 2023 at 9:39 am #14077705

haoranP

my copyed products are all sold out!!!! after I duplicated the default language to UK-english, all the porducts are sold out.

July 21, 2023 at 3:26 pm #14081029

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Translated products use the same product quantity as your primary language. It might be something else causing this.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your forthcoming response will remain confidential, accessible only to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

July 24, 2023 at 6:49 am #14085893

haoranP

I found the problem, I need to toggle "manage stock" off, then everything works fine