Not translating WPForms email notifications

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Compatibility, Documentation request

This topic contains 3 replies, has 2 voices.

Last updated by Christopher Amirian 1 day, 15 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
October 1, 2024 at 9:54 am #16239250
adamY	Background of the issue: Email notifications in WPForms are not sending in the translated language of Spanish, but instead only sending in the default English language. I have set the WP_MEMORY_LIMIT to 128M, and translated all form notifications through WPML > Translations. hidden link - Fill the form in here and you will receive an email notification in English instead of Spanish. Symptoms: Questions: How can I change this so that email notifications are received in Spanish?
October 1, 2024 at 10:36 am #16239685
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, I finished installing WordPress and WPML. I set it up and also installed WP Forms Multilingual plugin. Please install the WP Forms plugin and create a form with the criteria mentioned in the chat which is that dynamic field for the email that is supposed to be sending into. You will have a menu in the WordPress Dashboard > WP Mail Logging to see the outgoing emails and check the language which is sent. After replicating the problem I will send this to the compatibility team for further investigation. You can access the WordPress dashboard by clicking the link below: hidden link Thank you.
October 1, 2024 at 11:26 am #16239960
adamY	Hi Christopher, thanks for setting that up. I've installed WPForms, added it to a page here - hidden link I also translated the WPForms content to Spanish, and the logs show that the emails are sending correctly. I tested submitting the form on both Spanish and English URLs, and both send the correctly translated versions (see attached image). This must be a conflict with something else on my website. I am going to try creating a fresh WPForm and testing that. Is there anything else you can suggest as to why this could only be happening on my site? Thanks in advance.
October 1, 2024 at 12:22 pm #16240306
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, You can test to see if there is any sort of conflict going on? - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes". - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML Multilingual CMS, WP Forms, WP Forms Multilingual and WPML String Translation - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.