[Resolved] One of my English pages is disconnected from its translations
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with their website's translation flags. Specifically, the French translation flag was not appearing, and the Spanish translation flag was incorrectly pointing to a backup page instead of the correct translation page. Additionally, the correct Spanish page was redirecting to an unwanted URL. Solution: We advised the client to first ensure that the incorrect Spanish page was not set as a translation of another page. This could be done by editing the page in the WordPress backend, selecting the 'Edit' option, and then disconnecting the page from any English page translations. After disconnecting, the client could set the correct Spanish translation link by following the steps in our documentation: https://wpml.org/faq/how-to-link-already-translated-pages/. For the issue of the page redirecting to an unwanted URL, it was discovered that there were pages in the 'Trash' that were using the desired URL. Removing these pages from the trash resolved the issue.
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Background of the issue:
I am trying to manage translations for my website, which is in English. The page in question is hidden link. I expected to see translation flags pointing to the correct pages.
Symptoms:
1. The French translation flag does not show up. 2. The Spanish flag points to the wrong page. The correct Spanish translation page is hidden link, but it points to hidden link. 3. On the wrong Spanish-translated page, the flags to return to English or French do not appear.
Questions:
Why is the French translation flag not showing up?
Why is the Spanish translation flag pointing to the wrong page?
How can I specify which Spanish page should be displayed?
No worries. I will help you get things set up correctly.
We can go to the WordPress edit page for the translated version of that page (the one that's incorrect at the moment) and set that translation NOT to be a translation of a page anymore. We can make it so that it can be an independent page on the Spanish website that you can remove or use later.
While in your WordPress backend, you can switch the language to Spanish from the top black bar (click the Spanish flag).
After that, go to "Pages" and find the "translated" version, which is currently the incorrect one.
Hover your mouse over it and select the first link under the page title, "Edit."
Click that one, and WordPress will try to open the WordPress editor. You might see a window now where you should have an option called "Edit anyway" so click that one if it appears.
Now, on the right sidebar, you should be able to see that the page is currently set as a translation for a specific page. You can click in that area and select the option at the top (if I'm not mistaken, it is a blank option). You click that one and save, which will disconnect that translation from your English page.
We can handle only one issue per ticket, so let's handle the wrong translation in this ticket. After we finish, I will create a new ticket for you regarding the French option not showing up in the language switcher.
I was able to reconnect the Spanish translation to its translation but the link: Calisalsaexperience.com/es/cali-city-tour/ which is the correct one, is not the final link.
This link is redirecting to calisalsaexperience.com/es/cali-city-tour-nueva/
I'm still not able to keep the good link by itself alone: Calisalsaexperience.com/es/cali-city-tour/ as the translation.
I would like to know how I may keep this only link without redirecting to the slug "cali-city-tour-nueva/" as the final page for the translation. As you see the word nueva should not be there.
Can you please try to go to your site's backend > switch to that language from the top of the black bar > then find that page > hover your mouse over it > select "quick edit" and try to edit the URL manually to the one that you want?
Hi Mihai,
No sir, it did not work. Once I did the change that you suggested. I went to the front end and clicked on the spanish flag and it pointed to the previous wrong page: calisalsaexperience.com/cali-city-tour-backup.
I also have an issue with another webpage, hidden link The french translation is not loading, the status is 95% but it never finish this translation.
The original webpage is in english. Should I open a new ticket, and manage both issues from different ticktets at the same time?
We may have a redirect set up somewhere on the site.
Please create a full website backup and then share the credentials in the private fields I enabled below.
Regarding the other issues, please note that, per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
Can you please open a new ticket for each new issue you encounter (one ticket per issue) so that we can properly focus on and tackle each one?
Thank you very much for your understanding and cooperation.
