[Closed] Plugin doesn't use italian translation (but other languages work fine!)

Thanks for your reply.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thanks for your reply.

It looks like turning "on" this option "Look for strings while pages are rendered" here hidden link fixes the issue.

I would need a copy of the site to investigate this further. I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

Thank you for your response.

I apologize for the inconvenience. It seems that there's an authentication error (error code 530) when attempting to access the FTP. Could you please verify the credentials?

In the meantime, I've taken the liberty of installing the "File Manager" plugin on your website to facilitate checking the language files. You can now proceed by backing up your WordPress installation and accessing it via FTP. Once logged in, please remove the language files and folders located outside of the WPML folder, as illustrated in the attached screenshot, in bulk.

The problem likely stems from a specific language file, which we'll need to identify manually. If you're still unsure, you can restore the language files you've removed, and provide the correct FTP access details. I'll then investigate the issue further for you.

Thank you for responding.

I discovered that the language files in wp-content/languages/plugins/aruba-fatturazione-elettronica-it_IT were conflicting with WPML language files. Therefore, I removed them, and string translation should now function properly. Could you please verify this and get back to me?

Thank you for getting back to me.

Have you initiated any synchronization processes recently? I've noticed that the language files I removed have reappeared. However, I've deleted them again for your convenience, and they now display the correct strings, as evidenced in the attached screenshot. Could you please confirm?

Thank you for getting back to me.

Could you please recheck? I've verified the checkout page using an incognito browser, and I can see the translated strings, as depicted in the attached screenshot.

If this solution still doesn't work for you, then I will need to delete the wp-content/languages/plugins folder. However, this action will necessitate you to retranslate the strings on the checkout page.