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Supporter timezone: Asia/Dhaka (GMT+06:00)
Tagged: Account Issues, ATE
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This topic contains 5 replies, has 0 voices.
Last updated by Prosenjit Barman 3 days, 5 hours ago.
Assisted by: Prosenjit Barman.
| Author | Posts |
|---|---|
| January 5, 2026 at 2:35 pm #17703972 | |
|
madsL-3 |
Can you please helt with this issue.. Thanks 🙂 |
| January 5, 2026 at 2:55 pm #17704418 | |
|
Sumit Singh WPML Supporter since 12/2025
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi, This could be a temporary connectivity issue, too. Debug information will help me check the issue from here. Thanks |
| January 8, 2026 at 8:25 am #17711932 | |
|
madsL-3 |
Hi. Debug information as requested: |
| January 8, 2026 at 11:28 am #17712614 | |
|
Sumit Singh WPML Supporter since 12/2025
Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30) |
Hi, Thank you for contacting the support forum. I noticed that your site has Basic Authentication enabled. This can prevent the WPML API from communicating properly with our servers. Could you please temporarily remove the authentication and check again? Let me know if the problem still persists after doing so. Thanks |
| January 9, 2026 at 10:51 am #17715581 | |
|
madsL-3 |
Hi that did not help.. {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/casalcoliving.com","HomeURL":"https:\/\/casalcoliving.com","Version":"6.9","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation, wp_font_family, wp_font_face, e-floating-buttons, elementor_library, elementor_snippet, scheduled-action, wp-types-group, wp-types-user-group, wp-types-term-group, elementor_font, elementor_icons","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, in-progress, failed, dp-rewrite-republish, hidden","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.1","PHPVersion":"8.3.29","MySQLVersion":"10.11.13","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"128M","WP Memory Limit":"40M","WP Max 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| January 9, 2026 at 11:57 am #17715873 | |
|
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello! Thank you for sharing the debug information — it's very helpful for our investigation. The debug information revealed your site URL as: hidden link I checked our system for this URL and noticed that the site isn't currently using an active WPML key, or the registration hasn't been completed yet. Without an active site key, it's not possible to share credits between sites, which is likely causing the issue you're experiencing. I can see in our system that you have another site registered and active (casal.dk), but casalcoliving.com isn't showing as registered yet. To get casalcoliving.com properly registered, please follow these steps: Step 1: Check current registration status Step 2: Generate or locate your site key Step 3: Register the site Once you've completed these steps, the site should be properly registered, and you'll be able to share credits between your sites. Please try these steps and let me know how it goes. If you encounter any difficulties or have questions at any point, Feel free to let me know. I'll be happy to help! Best regards, |
