Problem with loading WPML languages on website

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see all three languages (Croatian, English, and Italian) on their website using the APicona theme and was encountering issues with the language flags not displaying correctly. Additionally, there was an error message indicating a missing database table related to WPML.
Solution:
We suggested that the client should complete the WPML configuration wizard, as it appeared that WPML had not been fully set up on their site. This could have been due to a recent reset or migration. Completing the setup would involve adding all the necessary languages. We also advised checking for any known issues with the APicona theme and WPML compatibility.

If you're experiencing similar issues, we recommend you try completing the WPML configuration wizard to ensure all languages are properly set up on your site. If the problem persists, it might be due to an outdated solution or a different case. In such instances, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket with us.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Bobby 1 year, 3 months ago.

Assisted by: Bobby.

Author	Posts
February 12, 2024 at 1:37 pm #15293370
betiM-2	Dear wpml team, I am trying to have both 3 languages on my website. But I think that the theme APicona is not working with WPML anymore. I decided to move this page to Divi theme but before that I would like to have all three languages loaded on the page and the three little flag in the right corner because this website is translated on croatia, english and italian language. Link to a page where the issue can be seen: As you can see, here are the links that Google are indexing but I can not fix it in wordpress ITALIAN LANGUAGE hidden link ENGLISH LANGUAGE hidden link so even on this english link I see croatian menu, so somehow the menu is not loaded. I expected to see all threee languages Instead, I got only croatian language and can not see other two. Please if you can somehow fix it, because after that I have to move it to Divi theme and redirect it on https Below you can see the msg I got in dashboard. Table 'db1jlovzlb7dso.gsn_icl_strings' doesn't exist Array ( [language] => en [context] => Kwayy Contact Widget [gettext_context] => [domain_name_context_md5] => 988d6d5bfa00953e8f497be142291e12 [name] => Phone Numberkwayy_widget_contact-2 [value] => O:+385 (0)51 410 033 Anti-aging: +385 (0)91 894 0509 [status] => 0 [translation_priority] => optional [allow_empty_value] => ) Thank you in advance Beti
February 13, 2024 at 1:06 am #15295285
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi Beti, To be of better help, can you please provide your WPML Debug information in the debug field below? http://wpml.org/faq/provide-debug-information-faster-support/ Meanwhile, please go to WPML->Languages-> Menu Language Switcher and activate it by adding it to the main menu of your site along with activating the flags for it. Let me know your results, please.
February 13, 2024 at 12:42 pm #15297547
betiM-2	I do not have the options for languages, have ony the option for setup the languages that is strange because google are indexing italian language and I have all the link saved for italian language
February 13, 2024 at 1:31 pm #15297839
betiM-2	Let me know if you need login for the website so you can see what is going on. Thank you
February 13, 2024 at 7:45 pm #15299343
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hello, Thanks for sending over the screenshot! It appears you're on our configuration page, indicating that WPML hasn't been set up on your site yet. Has there been a recent WPML reset or site migration by you or your team? Based on the information you've provided, it seems WPML was previously installed and functioning properly on your site, right? Please proceed with the configuration wizard to complete the setup, ensuring you add all the languages your site will use. Let me know your results once the wizard is finished.
February 14, 2024 at 11:07 am #15301580
betiM-2	Thank you so much for your help, now I have all the links in all 3 languages. My issue is resolved, I will give you ***** 🙂
February 14, 2024 at 11:58 pm #15304621
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi, I am glad I was able to help you 🙂