[Closed] Prudct translation disconnecting after updating fields.

Hi,

Thanks for the update and for sharing the response from the Wholesale plugin team. Since the issue still occurs even with their plugins disabled, we’ll need to dig a bit deeper into what’s happening with WPML.

To move forward, could you please enable WordPress debugging so we can check for any PHP errors that might be related to this issue?

### Please follow these steps:

1. Open your `wp-config.php` file and add the following lines just before the line that says `/* That's all, stop editing! Happy publishing. */`:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. After that, try reproducing the issue by updating the product field that causes the translation to disconnect.

3. Once done, locate the debug log at:
`/wp-content/debug.log`
and copy the latest 20 lines. You don’t need to share the whole file—just the recent lines after reproducing the issue. Please censor any sensitive information.

For reference on enabling debugging: https://codex.wordpress.org/Debugging_in_WordPress

If nothing shows up in the debug log, please try the following steps in **WPML → Support → Troubleshooting**:

* Synchronize posts taxonomies (for products, then for variations)
* Clear the WPML cache
* Remove ghost entries from translation tables
* Assign translation status to duplicated content
* Set language information
* Fix term counts
* Fix post type assignment for translations

Once those are done, try updating the product again to see if the issue still occurs.

Let me know what you find!

Hello,

Thanks for the heads up. Let us know how it goes.

Best Regards,
Otto

Hello,

My colleague Otto is currently on vacation, which is why I assisting you.

Please let us know if further assistance is required or simply mark this ticket as "resolved".

Best regards
Andreas

Thank you for your message!

If you would like me to take a closer look at the site, please let me know.

OK, I will be waiting for your next reply. The ticket will remain open for 14 days.

Hello,

I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

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If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.

If you are unable to provide such a copy of the website for testing, please let me know on this ticket.

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Best regards
Andreas