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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with assigning WPML automatic translation credits to your website, where it shows zero credits despite having credits in your WPML account.
Solution:
We recommend checking the 'Translation Tools' tab under WPML > Translation Dashboard on your website. This display shows your total available credits, not just the estimate for the selected job. If the credits displayed there are correct, it indicates that the issue might be with the job selection rather than the total credits.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Last updated by Lucas Vidal de Andrade 4 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
December 5, 2025 at 9:09 am #17637301

florianF-18

I am facing Assigning WPML automatic translation credits issue to my website.Please check and fix it.There is credit in the WPML account but when I go to translate the website it shows zero credit check the two screenshots

December 5, 2025 at 10:07 am #17637567

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English )

Timezone: Europe/Vienna (GMT+01:00)

Hello there,

The image that shows "0 credits", is the credit estimate for the selected job, not your total credits.

Your total available website credits can be seen on the "Translation Tools" tab, in WPML > Translation Dashboard. Let me know if you see the correct amount there.