This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is receiving a message that the WPML plugin cannot connect to wpml.org, which is necessary for checking new versions and security updates. The issue might be due to network or security settings blocking outbound communication.
Solution:
We recommend checking if the issue is a false positive caused by server caching. To do this, navigate to Plugins > Add New > Commercial and click the "check for updates" button. If after the page refreshes, WPML still shows as registered, then it is likely a false positive and the notification should disappear once the cache clears.
If the problem persists, it might be because WPML is not currently registered. We will address the site key issue in a separate ticket.
Please note that this solution might not apply to your case if it's outdated or simply not relevant to your specific issue. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket with us.
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This topic is split from https://wpml.org/forums/topic/issue-with-renew/
This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 4 months ago.
Assisted by: Mihai Apetrei.