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[Closed] switch to pay a go. Your account has debt message

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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This topic contains 7 replies, has 2 voices.

Last updated by Mateus Getulio 3 months, 4 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
July 19, 2024 at 12:27 pm #15978268
July 19, 2024 at 2:13 pm #15978862

giladT

It possible fix today? Im stuck on my work because of this issue.
July 19, 2024 at 7:26 pm #15979745

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Can you please try to switch to prepaid credits and then try to switch to pay as you go after that to see if it gets the issue fixed?

Thank you, please let us know.
Mateus
July 21, 2024 at 11:14 am #15983145

giladT

No, it not work.
How i can switch to prepaid if i already o it?
Im now on prepaid and try to switch to pay as you.
July 21, 2024 at 1:31 pm #15983316

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I checked this out but so far I couldn't find a fix for it.

I asked my colleagues to have a look at this issue in order to see if there's anything I'm missing.

I'll come back here as soon as one of my colleagues reply back to me (which it shouldn't take long).

Thanks,
July 22, 2024 at 8:25 am #15985483

giladT

Hello,

Any news?
July 22, 2024 at 5:13 pm #15988183

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus
August 15, 2024 at 8:43 pm #16076217

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Our team checked it and it looks like the issue with the invoice is fixed.

Can you please confirm that this is fixed now?

Thank you,
Mateus

The topic ‘[Closed] switch to pay a go. Your account has debt message’ is closed to new replies.