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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 13 replies, has 0 voices.

Last updated by Minesh 5 days ago.

Assisted by: Christopher Amirian.

Author Posts
August 29, 2025 at 2:15 pm #17358372

alessandraM-14

Background of the issue:
I am trying to display the same toolset view on the translated page of my site hidden link using WPML.

Symptoms:
Toolset views are not displaying on the translated page.

Questions:
How can I ensure that toolset views display correctly on translated pages?

September 1, 2025 at 1:45 pm #17362893

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

Thanks for contacting us.

There's a staging site where we can run some tests?

September 4, 2025 at 7:37 am #17373327

alessandraM-14

Yes, can you let me know which email I can use to create you account?

September 4, 2025 at 9:22 am #17374102

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

You can use a fake one.

September 4, 2025 at 1:30 pm #17375772

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

You need to add the server's credentials or I can't access.

September 8, 2025 at 11:18 am #17383358

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I don't need FTP access, I need server access.

Screenshot_20250908_131728.png
September 8, 2025 at 1:31 pm #17383752

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

The credentials you previously provided are not correct.

September 8, 2025 at 2:02 pm #17383939

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

I don't see the Toolset menu in your sidebar, did you do something to hide it?

Maybe it's not installed properly.

September 8, 2025 at 2:08 pm #17383971

alessandraM-14

Check now and let me know if you need access to anything else

September 9, 2025 at 1:52 pm #17387407

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

This is Christopher taking over the ticket. I wonder if I have permission to deactivate plugins and change themes and those sort of stuff so I can troubleshoot?

Thanks.

September 9, 2025 at 4:34 pm #17388123

alessandraM-14

Hi Christopher,

Thanks. In the staging yes you may do what’s needed.

September 11, 2025 at 2:17 pm #17394695

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Thank you for your patience. I did a lot of testing and deactivated plugins and changed themes and stuff and finally found out that there might be an issue with the View that you use on the page.

I created a new Test view and used the normal Toolset Loop Wizard to create a simple table containing the Title and Image of the Exhibition post types:

hidden link

Then I created a simple page and used the classic view there and it shows correctly even on translation:

hidden link

So what I suggest is to check the view that you used and try to recreated it with default Toolset content and see the result.

Thanks.

September 16, 2025 at 11:57 am #17405965

alessandraM-14

Hi! Thanks for the updated. I've converted the exhibits into elementor native loop. It would be the Toolset Views ID 13296 Display by Collections in Exhibit by Collection ID. These are displayed below each exhibition. Please have a look?

September 17, 2025 at 10:19 am #17408879

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Christopher is on vacation. This is Minesh here and I'll try to help you further. Hope this is OK.

When I logged-in to admin panel, I found that all Toolset plugins and other add-on plugins are deactivated on the site:
- hidden link

Are you working on the site- - do you still require further assistance?
- Have you try to create a brand new view as Christopher described with his previous reply?