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[Resolved] Translating the address in the footer.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate the address displayed in the footer of their website to show a different address for pages in German (in the /de-directory).

Solution:
1. We recommend going to WPML > String Translation and at the bottom of the page, find and enable the checkbox called "Look for strings while pages are rendered". Then, visit the front-end page where the string appears and return to WPML > String Translation to search for the string.

2. If the string is not found in WPML > String Translation, it might be registered as an admin text. Follow the process outlined in our documentation to find and translate admin text strings: Finding strings that don’t appear on the String Translation page.

If this solution does not seem relevant, please open a new support ticket in our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 8 months ago.

Assisted by: Mihai Apetrei.

Author Posts
December 6, 2023 at 6:20 am #15003913

jochenS-19

Tell us what you are trying to do?
I am trying to translate the address displayed in the footer of my website. I want to show a different address for pages in German (in the /de-directory).

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
hidden link (botton right)
December 6, 2023 at 8:32 pm #15012111

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Before this ticket gets assigned to my colleagues, I will try to help.

The proper way to translate strings depends a lot on how they have been implemented inside the theme/plugin.

Sometimes, there are even duplicates of the same string and only one of them is the correct one that needs to be translated.

Also, sometimes, simply removing the string (checking the box and removing it) and then re-registering it again by scanning for it (one of the methods below) and re-translating it resolves the issue.

1. Please try this:

Go to WPML > String Translation and at the bottom of the page you will find a checkbox called "Look for strings while pages are rendered". You can enable (check) that and then go in the front end to a page where you have that string showing up and then go back to WPML > String Translation and search for that string and see if it now shows up.

2. If you can't find them inside the WPML > String Translation, they might be added as admin text.

This should be the normal process to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Please let us know how that goes.

Kind regards,
Mihai Apetrei