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[Resolved] Translating the DIVI Engine Form Builder

This thread is resolved. Here is a description of the problem and solution.

Problem:
You want to translate the Contact form built with the DIVI Engine Form builder, but the placeholder in the form is not translated correctly. The translation appears in the Advanced Custom Fields (ACE) but not on the Front Page.
Solution:
We recommend adding the following XML configuration to your WPML settings to ensure that the placeholders and other form fields are correctly translated:

<wpml-config>
<shortcodes>
<shortcode>
<tag>de_fb_form_field</tag>
<attributes>
<attribute>field_title</attribute>
<attribute>field_placeholder</attribute>
</attributes>

</shortcode>

<shortcode>
<tag>de_fb_form</tag>
<attributes>
<attribute>submit_button_text</attribute>
<attribute>field_placeholder</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>

This configuration should help WPML recognize and translate the placeholders and other text fields within your DIVI Engine forms. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.

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This topic contains 5 replies, has 1 voice.

Last updated by andreS-54 1 week, 1 day ago.

Assisted by: Kor.

Author Posts
July 30, 2025 at 7:56 pm #17283212

andreS-54

Background of the issue:
I want to translate the Contact form that I built with the DIVI Engine Form builder on my site. The issue can be seen at hidden link.

Symptoms:
The placeholder in the form is not translated. The translation is shown on the ACE but not at the Front Page.

Questions:
Why is the translation shown on the ACE but not on the Front Page?
How can I ensure the placeholder in the form is translated correctly?
July 30, 2025 at 7:58 pm #17283215

andreS-54

PS. I asked this question already some weeks ago. There was an issue with the Form Builder that the support of the Form Builder now solved. But still the problem with translation remains. So I continue with this question.
July 31, 2025 at 10:00 am #17284624

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for contacting us. I've checked your previous ticket here https://wpml.org/forums/topic/translating-the-divi-engine-form-builder/ and you did not respond to us ,and the ticket is closed.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
July 31, 2025 at 4:56 pm #17286007

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've added the custom XML configuration for you below here hidden link and could you try translating now? Then, try to search for the strings as shown in this screenshot. 

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>de_fb_form_field</tag>
      <attributes>
        <attribute>field_title</attribute>
        <attribute>field_placeholder</attribute>        
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>
Screenshot_306.png
July 31, 2025 at 5:18 pm #17286148

andreS-54

Thankyou. That helped.
I just used the translation management now and it worked after you added the XML.

Only the submit button is missing.
Could you please add it?
July 31, 2025 at 5:56 pm #17286237

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'd added the code below for you. Now it works fine. 

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>de_fb_form_field</tag>
      <attributes>
        <attribute>field_title</attribute>
        <attribute>field_placeholder</attribute>
      </attributes>
      
    </shortcode>
    
      <shortcode>
     <tag>de_fb_form</tag>
      <attributes>
        <attribute>submit_button_text</attribute>
        <attribute>field_placeholder</attribute>
      </attributes>
     </shortcode>
  </shortcodes>
</wpml-config>
Screenshot_307.png
July 31, 2025 at 7:21 pm #17286548

andreS-54

Thankyou. Now it is perfect.

I tried to add the code for the button with ChatGPT but I wasn´t succesful.