Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to start automatic translation, but it is not working, and the translation remains on hold.
Solution:
We recommend deleting and re-registering your WPML key on your website. This action often resolves issues with connecting to our Translation Editor. Please follow the steps outlined in this documentation on how to remove and reinsert the key: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production. After updating the key, test the functionality of the website again.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 11 months, 3 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
June 28, 2024 at 12:40 pm

simonF-37

Background of the issue:
I want to start automatically translation, but it's not working. I changed also the translation mode and changed it back to automatically.

Symptoms:
Translation on hold

Questions:
Why is the automatic translation not working?
How can I resolve the issue with the translation mode?

June 28, 2024 at 1:53 pm
June 28, 2024 at 6:51 pm #15853920

Lucas Vidal de Andrade
WPML Supporter since 11/2023

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I checked your website, and it seems there's a problem connecting to our Translation Editor. One quick fix that usually works, is to delete and re-register you WPML key in that website.

Please check this link:
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production

It explains how to remove and reinsert the key (it's a different scenario, but the steps one must take are the same). After updating the key, please test the functioning of the website again and let me know.