Background of the issue:
I am trying to translate the products on our site using WPML. I have completed the translation 100% with no issues mentioned on the translation tool.
Symptoms:
The translation remains in progress in the WPML Translations section, and the translated product has a different layout than the original.
Questions:
Why does the translation remain in progress even after completion?
Why does the translated product have a different layout than the original?
I tried what you told me but the problem remains the same.
Also there is the issue I told you about the display of the translated products that have different layout for some reason than the products of the original language.
Do you maybe want me to share with you admin credentials so I can explain you better the issue and you can investigate on it?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Please let me know a product where I can see the issue.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Thank you for providing the credentials.
Unfortunately, I’m still unable to log in. When I enter the credentials, I’m redirected back to the login page. It seems the issue might be related to the CAPTCHA.
Additionally, I noticed that the website was blocked, but I have already unblocked it.
Could you please deactivate any firewall or security plugins and try sending it to translation again?
We don't use any security or firewall plugin that prevents the login.
Maybe you mean that it shows a warning that the access to the website is unsafe? That is due to we still have http connection not https. The site is not live. We will swap to https before we go live.
Depending on the browser you use, you can still bypass this warning and login normally.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
I was able to login from Safari.
I see that when I send a page to translation the site gets blocked from our server.
In order to investigate the problem,as it is a development site, do you give me permission to deactivate plugins to see if there is any conflict with a plugin?
I tried to translate a product, for example this hidden link . Although it seems it is translated, it still in remains in progress (see photo).
Also, what about the layout of the products? If you see this for example hidden link and the translation hidden link they have different layout. Why is this happening?
So the thing that the translation is mentioned that is in progress is not an issue? Because I remember that on all other sites I have been using WMPL when I completed a translation this section was shown as completed.
No, we don't use any template for the products. It's the default.
