Translation stuck

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the translation of a page containing a shortcode was getting stuck. The specific page in question was 'My Wishlist' which was not translating and was showing a 504 error after some time.
Solution:
We recommended the following steps to resolve the issue:
1. Edit the 'My Wishlist' page and make a small change in the content, then save the changes.
2. Navigate to WPML -> Translation Management.
3. Select the 'My Wishlist' page and assign it to your user for translation.
4. Check if you can now translate the page or cancel the translation job.
Additionally, for translating specific strings, go to WPML -> String Translation or WPML -> Translation Management -> Strings section at the bottom.

If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Exception

This topic contains 10 replies, has 1 voice.

Last updated by Carlos Rojas 4 days, 16 hours ago.

Assisted by: Carlos Rojas.

Author	Posts
July 31, 2025 at 5:49 am #17283607
willem-janV	<b>Background of the issue: </b> I am trying to translate a page on my site, hidden link, using WPML. The page contains 24 words and a shortcode. <b>Symptoms: </b> My translation gets stuck. <b>Questions: </b> How can I solve the issue of my translation getting stuck? I followed this guide: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
July 31, 2025 at 6:02 am #17283657
willem-janV	Another page has the same issue. See attachment.
July 31, 2025 at 8:25 am #17284131
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, Thank you for contacting us You mentioned that you followed the steps in this guide: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ Can you tell me if you were able to delete the translation job? Regards, Carlos
July 31, 2025 at 8:48 am #17284211
willem-janV	Hello Carlos, For the page "Merken overzicht", the issue has been solved. But, there is another page with the same issue: "My wishlist". That got stuck. I was unable to delete the translation jobs. The tab [Jobs] was missing / not there on the translation management page. Your feedback is appreciated. With kind regards, Willem-Jan Vroom
July 31, 2025 at 9:02 am #17284377
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Willem-Jan Vroom, Thank you very much for your feedback I kindly ask you to follow these steps and let me know the results: - Edit the "My wishlist" page and make a small change in the content -> Save the changes - Go to WPML -> Translation Management - Select the page "My wishlist" - Assign it to your user for translation - Check if you can translate the page or cancel the translation job Can you tell me the results of the steps described above?
July 31, 2025 at 2:41 pm #17285546
willem-janV	Hello, I am sorry, but it did not work. This page has a template: Sydney Wishlist. After a while, a get a 504 error. See the attachments. With kind regards, Willem
August 1, 2025 at 7:53 am #17287209
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Willem, Thank you very much for your message I kindly ask you to share the access credentials to the site in your next message, which I have set private. That way, I can reproduce the issue and investigate its cause. Please confirm you have created a full site backup that you can restore if necessary.
August 4, 2025 at 9:24 am #17292413
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello Willem-Jan Vroom, Thank you for sharing access to the site. After following the steps described in https://wpml.org/forums/topic/translation-stuck-14/#post-17284377 I was able to translate the "My Wishlist" page automatically. Can you confirm that the issue has been resolved?
August 7, 2025 at 2:18 pm #17302941
willem-janV	Hello Carlos, Thank you for all your help in this matter. The my-wishlist page is a mixture of Dutch and English (see #54) or German and English see #55). What can I do to fix this issue? With kind regards, Willem-Jan Vroom
August 8, 2025 at 8:24 am #17304619
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Good morning! To translate these strings, you can go to WPML -> String Translation OR go to WPML -> Translation Management -> Strings section at the bottom. Also, I'd recommend contacting the authors of this wish list and asking them if the strings are translatable.
August 8, 2025 at 9:16 am #17304849
willem-janV	Hello Carlos, I appreciate your help, and I will follow up on your suggestion. With kind regards, Willem-Jan Vroom
August 8, 2025 at 10:08 am #17305023
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Great! Please don't hesitate to contact us if you need our help in the future with WPML. We are here to help 🙂 Have an excellent day!