This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where a non-existent review and a one-star rating are displayed on their WordPress site, despite the database showing zero reviews and ratings for all translations of the product.
Solution:
We recommend that you first ensure you have a full backup of your website. Then, deactivate WPML and related plugins to check if the review and star rating still appear. This step will help determine if the issue is related to WPML or another aspect of your site.
If the problem persists, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 month, 2 weeks ago.
Assisted by: Lucas Vidal de Andrade.
