We can't use the translation editor anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where a notice appears stating that a message must be translated manually because the field groups associated with it use different translation options. As a result, the translation editor cannot be used.
Solution:
We recommend checking the Advanced Custom Fields (ACF) field groups by navigating to the ACF field groups section in the WordPress admin. Look for the field group named "Productinformatie" and switch it to "Expert" mode. Before making this change, ensure to create a backup of your site. This action may resolve the issue with the translation editor.

If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.

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Tagged: Not WPML issue

This topic contains 2 replies, has 2 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author	Posts
January 19, 2024 at 8:11 am #15203216
jeroenB-22	Since a couple of days we have the following notice: You have to translate this message manually because the field groups associated with it use different translation options. And we can't use the translation editor anymore. In the docs you are saying that this is due to an issue with a plugin. How can I know which plugin exactly? Because we didn't add a new plugin recently. Is there a workaround to make the translation editor work again?
January 19, 2024 at 2:11 pm #15205278
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I'm sorry to hear about the issue. I believe it's related to this option https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/#selecting-a-translation-option . It's probably not configured correctly and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
January 22, 2024 at 3:15 pm #15212434
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the difference here hidden link . Could you try switching the "Productinformatie" field group to "Expert" mode and see if it fixes it? Please backup before switching that option.
January 23, 2024 at 9:20 am #15215057
jeroenB-22	Hi Kor, that seams to be working. Thanks!