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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with translating content from English to Traditional Chinese using WPML AI and DeepL. The client found that these services do not support translations into Traditional Chinese.
Solution:
We confirmed that WPML AI currently supports only English, Spanish, French, German, Italian, and Portuguese. DeepL supports Chinese (Simplified) but not Traditional Chinese. For translating into Traditional Chinese, we recommend using the Microsoft translation engine, which supports this language pair and is cost-effective. Additionally, we offered to open a feature request to potentially include Traditional Chinese in DeepL and WPML AI in the future.
For more details on supported language pairs, please visit: https://ate.wpml.org/mt_langs
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 8 replies, has 0 voices.

Last updated by Andreas W. 1 week, 1 day ago.

Assisted by: Andreas W..

Author Posts
May 15, 2025 at 5:47 am #17034937

worldfirstW

Background of the issue:
I am trying to translate content from English to other languages like Traditional Chinese and Spanish using WPML on my site hidden link.

Symptoms:
The DeepL and WPML-AI features are not translating English to Traditional Chinese.

Questions:
Why can't DeepL and WPML-AI translate English to Traditional Chinese?

May 15, 2025 at 5:59 am #17034994

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

WPML AI yet only supports English, Spanish, French, German, Italian, and Portuguese. We will be adding more language pairs in the future.

DeepL is sadly only available for Chinese (Simplified). The only engine that offers this language pair with WPML currently is Microsoft. This further is the cheapest engine with costs of 1 credit per word.

More details:
hidden link

Now, I see that DeepL seems to actually support Chinese (Traditional):
hidden link

If you wish, I can open a feature request and consult our product manager about the possibility if we could add the language.

Please let me know if you would like to me forward such a feature request.

Best regards
Andreas

May 15, 2025 at 6:29 am #17035079

worldfirstW

l have just operated with deepl to translate the title into traditional Chinese.But it failed.when l use the wpml-ai tools, so many language it doesn't support.

6FB4D7D9-86DC-400B-9BF1-73B73C3FEF9C.png
May 15, 2025 at 6:47 am #17035143

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Yes, as I said, this is expected, as at the moment our engines of DeepL and WPML AI are not supporting Chinese (Traditional).

You can use the Microsoft engine to translate into this language.

If you wish, I can open a feature request to include Chinese (Traditional) into DeepL. I can not promise that this will be made possible, but I can open an internal escalated ticket.

Would you like me to proceed?

May 15, 2025 at 6:51 am #17035162

worldfirstW

pls help me put forward this feature to use deepl and wpml-ai to translate English words into traditional Chinese.

May 15, 2025 at 7:10 am #17035217

worldfirstW

l have seen that deepl can not support to translate English title into malaya, thailand, vietnam,could you pls tell me which language it will support to translate

May 15, 2025 at 7:40 am #17035300

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The language pairs for automatic translation that are currently supported with WPML can be found here:
hidden link

Would you also like to add a feature request for DeepL and WPML AI for Malay, Thai, and Vietnamese?

Take note that if you enable all translation engines, then WPML will make sure that each engine is used for the matching language pair.

Chinese (Traditional) > Microsoft
Thai > Microsoft or Google
Malay > Microsoft or Google
Vietnamese > Microsoft or Google

May 16, 2025 at 5:06 pm #17042960

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The request has been escalated for further revision by our product management. As soon I receive feedback I will keep you updated on this ticket.

May 21, 2025 at 10:18 am #17056431

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Please take kindly note, that our team has plans to add all your requested languages to WPML AI. It is only unclear yet, when this will be achieved.

For now, please consider using:

Chinese (Traditional) > Microsoft
Thai > Microsoft or Google
Malay > Microsoft or Google
Vietnamese > Microsoft or Google