Background of the issue:
I am trying to translate products using the WPML advanced translator. I encountered an issue where some products automatically switch from the advanced translator to the WordPress editor. Today, a new issue arose where after switching the product back to the advanced translator and completing the translation, the product does not actually get translated when I publish it in the translated language.
Symptoms:
Some products automatically switch from the advanced translator to the WordPress editor. After switching back to the advanced translator and completing the translation, the product does not get translated when published.
Questions:
Why do some products switch from the advanced translator to the WordPress editor automatically?
Why does the product not get translated when I publish it after using the advanced translator?
Reference to our recent conversation, meanwhile this ticket is attended by one of my colleagues, please provide temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.
Thanks for your reply. I've checked your Website and I'm not noticing any products that are not translated correctly. here is a random product that I checked hidden link . This is the English language hidden link .
Could you tell me which product are you having issues translating?
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