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[Resolved] WPML CREDIT

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Last updated by Shekhar Bhandari 1 week, 2 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 12, 2026 at 4:31 pm #17893143

jean-charlesv

I've noticed that all my credits are mistakenly assigned to my clients' accounts.
How can I transfer them back to my own account?

When I log in to the sites and try to transfer the credits to our WPML account, they tell me to contact support.

We want to recover all the credits from all the sites.

Thank you very much.
March 13, 2026 at 7:10 am #17894389

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hi there,

Thanks for reaching out to WPML support. I’m here to help you with this issue.

When you create a sitekey, WPML gives you a free 2000 credit. You can’t withdraw/transfer these credits to your account/other site because they’re allocated to the site. I checked your sites, and most of them have those free credits. I also noticed that the site you mentioned, hidden link, has 4000 free credits added. That’s why the message shows that way.

I hope this explanation clears things up.

Thanks!