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This topic contains 5 replies, has 2 voices.

Last updated by Bigul 1 year, 9 months ago.

Assisted by: Bigul.

Author Posts
September 29, 2023 at 10:38 am #14487125

michaelT-76

I copied the site from production to staging site. I unregistered and registered again both sites with their WPML keys respectively.

Now at our production site WPML detects a new website. The URL of the production website never changed but WPML gives the message on the production site that the page was moved from production site to staging site.

Whatever I click (yes, no) I come back to the same message all the time - it´s an endless loop where I don´t get out anymore.

production site: hidden link
staging site: hidden link

Anyone knows how to solve that?

Thanks
Tom

Screenshot 2023-09-29 122935.jpg
September 30, 2023 at 4:34 pm #14491745

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Tom,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Just to make sure, have you created the site key for the staging site hidden link after choosing the *Yes/ This is only a copy - the original site is still running* option and pressing the *Yes* button of the *WPML has detected a new website* notification? Please confirm.

Also, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your staging site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

October 1, 2023 at 12:35 pm #14493035

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Thomas,

Thank you for the updates and login information. But I am getting the following warning, while login. Please check.

You cannot log in here. Did you want to log in to <em><u>hidden link</u></em>?

If possible, please try the following steps for testing and let us know your feedback. It helps us to track the issue.

1) Create a new staging site, for example hidden link
2) Login to hidden link
3) Visit WPML>>Translation Management Dashboard
4) Choosing the *Yes/ This is only a copy - the original site is still running* option
5) Press the *Yes* button of the *WPML has detected a new website* notification
6) Create a test Post and try to translate it

--
Thanks!

Bigul

October 2, 2023 at 9:14 pm #14500905

michaelT-76

Hi Bigul,
you can login with the user right now at hidden link. I had to update the password. How can I send you another hidden message with the updated info?

I created a new site hidden link and cloned the wordpress content.

- The production site still has the endless loop problem.
- both staging and production site show gear wheels at string translation / wpv-views which are not clickable. The translation queue is emply. I need to translate those strings.

Thanks
Thomas

October 3, 2023 at 8:23 am #14502153

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Thomas,

Thank you for the details. However, I am not able to log in to hidden link or hidden link. Because of the following warning. Please check. Enabling the private option for the next reply.

Fehler: Das eingegebene Passwort für den Benutzernamen *** ist nicht korrekt. Passwort vergessen?

Also, please check WPML>>Support>>Advanced Translation Editor>>Error Logs and check if you have any errors now.

--
Thanks!

Bigul

October 4, 2023 at 9:03 am #14510891

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hi Thomas,

Thank you for the details and login information. Happy to know you are able to resolve the issue. For the strings pending translation, please try the following steps and let us know your feedback. These steps will help to refresh the current translation job of those strings.

1) Visit WPML>>String Translation
2) Filter the strings by *domain: wpv-views*
3) Sent the strings for translation to the Translation Basket
4) Visit WPML>>Translation Management>>Translation Basket
5) Send it for translation, by choosing yourself as a translator
6) Visit WPML>>Translations queue
7) Filter the Strings by Type column
8) Translate it

--
Thanks!

Bigul