WPML is breaking my site

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 16 replies, has 1 voice.

Last updated by Kor 1 month ago.

Assisted by: Kor.

Author	Posts
September 6, 2025 at 4:25 am #17380710
rabinG	Background of the issue: I am trying to resolve an issue related to a previous report where the ticket was closed without a solution. The problem occurs when I enable 'wpml-string-translation.3.4.0'. I have already downgraded PHP to 8.3.23 as suggested. The issue can be seen on this page: hidden link. Symptoms: I am experiencing a 522 error after enabling 'wpml-string-translation.3.4.0'. Questions: Why am I getting a 522 error after enabling 'wpml-string-translation.3.4.0'? What steps can I take to resolve the 522 error despite downgrading PHP to 8.3.23?
September 6, 2025 at 4:57 am #17380715
rabinG	I went in the server and disabled Sitepress and it is working now. It seems both Sitepress and string translation both are causing issues. Also, I had opened a ticket earlier and it was closed. Please review this as well - hidden link As per instruction we downgraded the PHP to PHP8.3.23 and still the issue is not resolved.
September 6, 2025 at 10:19 am #17380882
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up your website and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields. I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/. If you are unable to provide such a copy of the website for testing, please let me know on this ticket. The private reply form looks like this: hidden link Click "I still need assistance" the next time you reply. Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. --- It would also be very helpful if you could provide us with WPML debugging information. More information here: https://wpml.org/faq/provide-debug-information-faster-support/ Best regards, Andreas
September 9, 2025 at 6:00 pm #17388471
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please check your Website? It is down when I checked.
September 10, 2025 at 4:28 am #17389109
rabinG	this is the issue we are facing, since many days, once we enable the WPLM core it works for some time but unstable but when we enable both core and string plugins it fails to load. what do you recommend?
September 10, 2025 at 4:46 am #17389112
rabinG	Please try again, it should be working now, we just restarted the server.
September 10, 2025 at 7:27 am #17389306
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please share FTP access here so that I can check?
September 10, 2025 at 1:37 pm #17390982
rabinG	Is there any support, I can seek now. I really need to fix my website. I have been facing this issue for over a month.
September 10, 2025 at 7:22 pm #17392105
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Do you have any country restrictions on your Website? I can't seem to open your Website as shown in the attached screenshot.
September 11, 2025 at 1:43 am #17392491
rabinG	No restrictions please try again.
September 11, 2025 at 5:18 am #17392569
rabinG	Would you know when you will be able to fix my. Website? I had to disable all the WPML plugins. I am facing a lot of challenges with WPML.
September 11, 2025 at 5:00 pm #17395228
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm still having issues with opening your Website. Do you have another staging site that I can use to check on the issue?
September 12, 2025 at 8:59 am #17396805
rabinG	My issue is still unresolved. Please help. The website is working now.
September 13, 2025 at 1:58 am #17398856
rabinG	When are you planning to fix my website?
September 17, 2025 at 7:41 am #17408316
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've activated the WPML String Translation Plugin, and I can see the issue here hidden link . Please share FTP access here so that I can enable the debugging mode and check the debug logs as explained here https://wpml.org/documentation/support/debugging-wpml/

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