WPML was unable to connect your old and new URLs to share automatic translation

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: ATE

This topic contains 3 replies, has 3 voices.

Last updated by Shekhar Bhandari 1 year, 10 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
August 23, 2023 at 9:04 am #14276191
hounOC	Tell us what you are trying to do? We have a dev site for asset-library.houno.com and after I inserted the migration code, it pops up an error message and asks me to contact WPML support. Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? hidden link
August 23, 2023 at 9:45 pm #14280701
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, While waiting for one of my colleagues to help you, please let us know the following so we can better help you. 1. The 2 domains are hidden link and hidden link correct? 2. You want to connect the dev site and the live site to the same automatic translation account, correct?
August 25, 2023 at 8:08 am #14289811
hounOC	1. yes, both domains are correct. 2. yes, both sites need to be identical.
August 28, 2023 at 4:13 am #14297089
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Welcome to WPML support. I'd be happy to help you with this. Can you provide me login details to the site where the error message is being shown? If possible provide logins for both domains so I can connect both of them to share the memory. I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks

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