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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing a fatal error on your Arabic site and some pages are not being translated using automatic translation.
Solution:
If you're encountering these issues, we recommend you follow these steps:
1. Create a full site backup to ensure you can restore your site if needed.
2. Update any outdated plugins or themes to ensure compatibility and functionality.
3. Flush any cache memory that might be causing issues.
4. Activate the WordPress debug mode to gather more information about the error. You can find the steps to do this here: Debug WordPress.
5. Reproduce the fatal error and check the debug.log file in the wp-content folder for any new error messages.

If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 5 replies, has 0 voices.

Last updated by Carlos Rojas 1 month, 1 week ago.

Assisted by: Carlos Rojas.

Author Posts
June 27, 2025 at 6:34 am #17175842

aliA-124

Background of the issue:
I am trying to ensure that my Arabic site, hidden link, is functioning correctly and that all pages are translated using automatic translation.

Symptoms:
The Arabic site shows a fatal error, and some pages are not translated in automatic translation.

Questions:
Why is the Arabic site showing a fatal error?
Why are some pages not translated in automatic translation?

June 27, 2025 at 7:57 am #17176257

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

Please follow these steps to get more information about the cause of the issue:
- Create a full site backup
- Update any outdated plugins or themes
- Flush any cache memory that might exist
- Activate the WordPress debug mode by following the steps described in this link: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
- Reproduce the fatal error
- Share the latest fatal error message that appears in the debug.log file located within the wp-conten folder

Looking forward to your message.
Regards,
Carlos

June 27, 2025 at 10:28 am #17176992

aliA-124

Hi
yesterday same issue i faced and one of your team member has solved that. but today again same issue showing.

June 27, 2025 at 10:32 am #17177007

aliA-124

can we connect on chat

June 27, 2025 at 10:34 am #17177026

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,
Yes, you can open a chat after closing this ticket.

If you want to continue working on this ticket I kindly ask you to follow the steps I described and let me know the results.

June 27, 2025 at 12:02 pm #17177350

aliA-124

Hi,

below id my error log file. you can take my website access and check.

June 27, 2025 at 12:05 pm #17177356

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

Please share the access credentials to your site in your next message, which I have set private.

Also, confirm you have created a full site backup that you can restore if necessary.