problem with WPML's new address detection when the Object Cache Pro (OCP) plugin

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue with WPML's new address detection when the Object Cache Pro (OCP) plugin is enabled on Pantheon sites. Specifically, the problem occurred when trying to register the site address with WPML.
Solution:
We suggested that the client try using a different domain name than the one that was causing issues (https://wpml-chainalysis.pantheonsite.io/). There seemed to be some problems with the domain's registered sitekey, and using a different domain could resolve the issue.

If you're experiencing a similar issue with WPML's address detection when using the Object Cache Pro plugin on Pantheon, we recommend trying a different domain name to see if that resolves the problem. It's important to note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, please open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If you need further assistance, please contact us in the WPML support forum.

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Tagged: Not WPML issue

This topic contains 5 replies, has 2 voices.

Last updated by Kor 9 months ago.

Assisted by: Kor.

Author	Posts
February 29, 2024 at 4:00 pm
Chainalysis	problem with WPML's new address detection when the Object Cache Pro (OCP) plugin
February 29, 2024 at 5:28 pm
February 29, 2024 at 5:29 pm #15359931
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket. Please let me know how it goes.
February 29, 2024 at 6:00 pm #15360065
Chainalysis	Thank you, Kor. I deleted the "wpml-chainalysis" environment and recreated it from scratch with a new WPML registration key ... but the problem persists. Can you tell me whether the site key still seems to be missing? Maybe I can't use "WPML" as the name of the site because maybe the name is reserved within WPML somehow. This is the problem that I see: --- WPML detected a new address for this site Looks like this site was previously at hidden link and now it’s at hidden link. Do you still have the same site running at hidden link? ---
February 29, 2024 at 6:04 pm #15360110
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you use another domain name other than this one hidden link ? As I've said, there seem to be some issues with this domain's registered sitekey.
February 29, 2024 at 8:05 pm #15360518
Chainalysis	Yes, it looks like everything is working as expected when I try a completely new domain. I tried three other sites with *-chainalysis.pantheonsite.io domains, and the WPML site address registration worked as expected whether or not I was using the OTGS_INSTALLER_SITE_KEY_WPML constant or the Object Cache Pro plugin. So I think that we can probably close this ticket and chalk this up to some sort of one-time glitch that's specific to wpml-chainalysis.pantheonsite.io. Thank you for your help with this, Kor.
March 1, 2024 at 12:44 am #15360802
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Glad to know that this is all sorted out. Have a nice day!